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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU, honest advice about complaint again social services

41 replies

LovesFood1987 · 23/10/2025 18:39

I was abused severely by my parents for years growing up. The local authority knew all about it and never did anything to protect me (they had police reports, NSPCC referrals, plus I told social workers about our abuse).

I have a complaint meeting coming up with them (it's very historic now but still affects me daily).

Anyone any words of wisdom?! AIBU to expect something from the local authority (eg apology, paying for my counselling) a long time after the event?

OP posts:
Juliejuly · 23/10/2025 19:39

I’m so sorry to hear about this. And yes of course abuse follows you from childhood to adulthood.
Do you have legal insurance attached to any of your policies? You could explore this with a no strings attached query.
You are a brave soul, and a survivor, regardless of where this takes this.

LovesFood1987 · 23/10/2025 19:40

PersilPower · 23/10/2025 19:25

Bullet point every failure and detail where they went wrong. Then with each failure, tell them what outcome you’re looking for. Agree at the meeting a timeline for each agreed action.

Is this a meeting following a stage 1 complaint? You are entitled to take it to stage 2 if you aren’t happy with their response.

I hope your meeting goes well. Are you taking anyone with you? I’d also suggest taking notes if they don’t have someone taking minutes. You should expect however a formal letter afterwards.

Thanks so much for this advice.

I'm taking an independent social worker with me 😊

I have done stage 1, this is part of their stage 1 response to have a facilitated meeting

OP posts:
Livelovebehappy · 23/10/2025 20:28

If nothing comes of it financially or even if there’s no acknowledgement or apology OP, it might be cathartic to just get it all out there, on the record. Tell them everything, how it made you feel and the impact it’s still having years later. If nothing comes of it, at least they just might take onboard what you’ve gone through, and initiate a change in process on the back of it.

Pandorea · 23/10/2025 20:54

Have you considered whether you might have a claim under the Criminal Injuries Compensation Scheme? If not might be worth a look.

wellingtonsandwaffles · 23/10/2025 21:36

LovesFood1987 · 23/10/2025 19:26

Thanks for your reply 😊 I am looking for all different views so it is really helpful 😊

I have previously done counselling through work but again it's only 6 sessions so not enough sadly 😢

Absolutely my parents were number 1 to blame, but the local authority were given millions every year in tax to fulfil their legal obligations to abused children (who didn't chose their parents, or the local authority they live in).

They weren't the only authority involved but they are the only ones who hugely messed up. The school/police etc all did what they were meant to do and sent reports to the local authority about our abuse, just the local authority ignored the referrals they received sadly 😢

Thanks again for your reply 😊

EAPs are usually 6 sessions per topic, so you just need an adjacent topic to continue - eg if the first was about abuse, the second might be about parent relationships into adulthood, and the third about healing childhood trauma - when you actually meet it can cover anything really. Have a look to see if that’s how it works with yours.

GP services wait shouldn’t be that long - you can self refer to Talking Therapies - they will do an initial screening call and then maybe could refer you on if they can’t help.

I’m so sorry this happened to you but I wouldn’t hold out much hope for that meeting. Have you made a formal complaint to the council and have you requested any files they still have on you?

OSTMusTisNT · 23/10/2025 21:43

Sorry OP as I know you are still hurting but in the very unlikely event you are given compensation that will mean the Council have less funds to provide services to people at risk of harm now.

Owly11 · 23/10/2025 21:50

When you say they knew all about it, what exactly had they seen? You mention a police report but what was it about? What do you mean by an NSPCC referral? What did you tell social workers, when and what did they say? Simply telling them something wouldn't be definitive evidence. I think you are directing your anger at the wrong people.

Hibernatingtilspring · 23/10/2025 22:07

OP have you had any legal advice on this, or had access to your records? I do worry that you might be putting your energy into something and not getting the result you want. It's really difficult to prove that social services did something objectively wrong, because they have to justify why they took certain actions at the time and if they have evidence that they made a reasonable decision based on the info they had at the time, and it was compatible with the law, then it wouldn't be enough to prove a neglect of their duty. It could be something they acknowledge with hindsight, but that's not going to lead to compensation, or much more than a general 'things have changed and we're working to do better'.
An example would be if you feel you were left in the care of your parents and shouldn't have been - if social services didn't meet the required threshold for court, they couldn't remove you - they would have to try and support at home. If they didn't follow procedure, you might have something to challenge, but if it's a difference of opinion not necessarily so.
The cases in the news where people have successfully taken action - eg re grooming - tend to be where it was later accepted that social services and the police didn't make use of the powers they had, because they wrongly didn't see the girls as victims.

I do hope you find some closure.

Strangesally20 · 24/10/2025 00:00

dairydebris · 23/10/2025 19:27

The people who abused you are most at fault and thats where your anger should be directed.

I can understand wanting to blame but your energy is best directed to moving towards and writing this into a coherent narrative for yourself and living with it moving towards, not looking back to what should have been.

I disagree. Of course OPs parents are to blame, she acknowledges that. But the role of social services is to safeguard and to protect children when their parents fail to do so, they failed in this case. Mistakes and wrong doings coming to light can change policy and protect future children. Look at that absolute dreadful case which has been in the media recently with the father who killed his two young sons by setting the house on fire. A judge had deemed he should have contact time based on the presumption that contact with a parent is always in the best interest of the children, despite the mother giving clear evidence he was a danger to the children. The mother has now written a book and is campaigning for the laws around contact to be changed. She has been successfully and the presumption of parental contact has been removed. This will protect children. If she had just said oh well the father was the one most to blame and I should move on that wouldn’t have happened.

I work in healthcare a big part of our job is reflection. No necessarily to place blame on individuals but to do better next time. To sweep things under the cover will not improve things and make people safer. Good luck with your meeting OP.

musicinme · 24/10/2025 00:17

I agree children are probably not better protected now sadly but I feel it may put pressure on them if I bring this up

I have been a foster carer for many years and in my personal opinion children are less protected now. Sadly many social workers I have come across are only concerned with ticking boxes and the finances. I have been, particularly in recent years, appalled at how little the system really does care for the children themselves. And also sadly it seems that many of the good social workers leave once they realise this too.

Cat1504 · 24/10/2025 00:33

LovesFood1987 · 23/10/2025 19:04

I agree children are probably not better protected now sadly but I feel it may put pressure on them if I bring this up.

I have accessed counselling myself but it's £50 per session and I don't see why I should pay it when I was the victim of the crime and they were complicit in my abuse for 4 years. They had absolutely loads of evidence of my abuse and they ignored my suffering. This local authority budget is over £1.1 BILLION PER YEAR!!? They can afford the counselling a lot more than I can 😢

Honestly think about this before you go ahead…..you are not going to get anything you asked for…they will not admit fault…..they won’t be allowed to….and they defo won’t pay for counselling….it’s public money….if they gave you an apology and some counselling it would open a floodgate…..it will all be very subjective….save yourself the grief

Jellycatspyjamas · 24/10/2025 09:55

Cat1504 · 24/10/2025 00:33

Honestly think about this before you go ahead…..you are not going to get anything you asked for…they will not admit fault…..they won’t be allowed to….and they defo won’t pay for counselling….it’s public money….if they gave you an apology and some counselling it would open a floodgate…..it will all be very subjective….save yourself the grief

I think there’s a host of these types of complaint just waiting in the wings. While’s there’s, rightly, been focus on forced removal of children in the 60s and 70s, there’s very little focus on children who were left in unsafe homes for far too long. Unfortunately many of the survivors are too harmed to have the knowledge and capacity to raise a complaint or legal action but they are out there.

@LovesFood1987 it’s good you have an independent social worker going with you, hopefully someone who has a good understanding of the legislation at the time. Law and guidance in child protection is ever changing so it’s important to understand the practice context at the time, rather than law and policy now.

I hope you get what you need (and deserve) from this process.

Jellycatspyjamas · 24/10/2025 10:02

OSTMusTisNT · 23/10/2025 21:43

Sorry OP as I know you are still hurting but in the very unlikely event you are given compensation that will mean the Council have less funds to provide services to people at risk of harm now.

That’s not a reason to avoid seeking redress. The local authority has ultimate responsibility for protecting children and young people. Every year the budgets are cut and there’s less and less support for children. If anything I expect many more failures will come to light - social worker teams are running at 50% staffing in some areas, working with dangerously high case loads. Actions like this shine a light on the utter underfunding of services, if local authorities grasp that they may be liable for the harm caused by these resourcing issues they might actually resource services better.

We cry out when children tragically die as a result of social worker teams failures, we should equally be screaming about kids who are harmed by very poor safeguarding.

Ruby109 · 24/10/2025 10:09

LovesFood1987 · 23/10/2025 19:04

I agree children are probably not better protected now sadly but I feel it may put pressure on them if I bring this up.

I have accessed counselling myself but it's £50 per session and I don't see why I should pay it when I was the victim of the crime and they were complicit in my abuse for 4 years. They had absolutely loads of evidence of my abuse and they ignored my suffering. This local authority budget is over £1.1 BILLION PER YEAR!!? They can afford the counselling a lot more than I can 😢

I'm so sorry for what you went through. Have you had legal advice? I really don't think social services are going to offer to do anything for you, they are generally pretty dreadful. 😢 But a lawyer could advice you if it would be possible to sue them. There's also something called the criminal injuries compensation scheme where you can apply for compensation. You might be eligible for that? https://www.victimsupport.org.uk/help-and-support/get-help/criminal-injuries-compensation/ x

Criminal injuries compensation - Victim Support

We've created a guide on what the Criminal Injuries Compensation Scheme is all about and how to know if you may be eligible for compensation.

https://www.victimsupport.org.uk/help-and-support/get-help/criminal-injuries-compensation/

surreygirly · 24/10/2025 10:15

You asked this on another thread
Many people told you that you were wasting your time
The LA are not going to give you money or pay for counselling

ForNoisyCat · 01/11/2025 09:14

LovesFood1987 · 23/10/2025 18:39

I was abused severely by my parents for years growing up. The local authority knew all about it and never did anything to protect me (they had police reports, NSPCC referrals, plus I told social workers about our abuse).

I have a complaint meeting coming up with them (it's very historic now but still affects me daily).

Anyone any words of wisdom?! AIBU to expect something from the local authority (eg apology, paying for my counselling) a long time after the event?

Phone a few solicitors and ask for your free 30 minutes to gauge their views on the best approach for you. Good luck, it must be awful.

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