AIBU to think the hospital is wrong?

[mmmmkakshch]

I had an appointment today at 8 30 am for a scan ive been waiting for for quite a while. It was at 8 30 am. I arrived at the hospital at 8 13 am. There was a giant queue waiting for the receptionist. It appeared they were down staff. I waited for over 30 minutes to get to the front to be told I was late and the appointment was now cancelled and id have to get a new referral via the gp. Ive been waiting over 4 months for this scan. I explained that i arrived in plenty of time and she said there was nothing she could do.
I dont really think im being unreasonable

Wouldn't you? Why not? What do you do then, camp out the night before?

Y

You know how the systems works where you work. It wouldn’t help at my trust. Secretaries do not make scan appointments and in fact are not supposed to make ANY appointments. We have appointments teams who deal with everything appointment related.

I suspect if the OP called the scanning department and explained they would maybe reorganise in the circumstances but generally the clinician who originally requested the scan would have to request again. Obviously this should never have happened in the first place - I am imagining a last minute sick call and a very inexperienced receptionist being left to sort it out. I would still complain to the appropriate department just so that it is flagged reducing the chances of it happening again.

Just noticed your update OP - good result

Yes this is really not your fault. I would complain to PALS and also ask your GP to raise it (unless there have been better ideas on here). Hope you are seen soon and it is nothing serious.

They got those in my dermatology department about five years ago. They’ve had signs on them saying out of order - proceed to reception for 4 years.