WWYD? Concussion after suitcase fell on my head!

[UndertheCedartree]

Just a thread to get opinions on this and decide what to do.

I was boarding my flight home from Florida on Thursday evening and was just sitting down when a suitcase landed on my head having fallen from the overhead locker. Honestly, the whole experience has been horrible and I feel I've been really badly treated. Being in the US all the Americans keep telling me to sue!

I don't necessarily want to do that but I would like to stop someone experiencing the same. Or I just forget about it and move on. Just interested to hear opinions.

So after it happened they called firefighters (who are paramedics too) to attend. When waiting for this I noticed they had moved my hand luggage off the plane and got my teenage children out of their seats who were both standing there crying. The firefighters came and the airline crew were telling me I have to go to hospital. I asked for some observations to be done and a stretcher brought. They insisted I had to get off the plane. The pilot came out, no empathy atall, just told me to get off the plane or he would call the police! I went with the firefighters and they told me they would have preferred to do observations before moving me but have to do what the airline says.

Anyway they took me to hospital and they said I was ok to fly home the next day. I tried to get in touch with someone to ask for some accommodations to make the flight more bearable as I was in so much pain. I was told I have to speak to 'the airport team' - we arrived at the airport at 11am and there was noone from the airline there. Eventually they came at 1pm but told me they just work on their behalf they can do nothing I need to speak to the airline on the phone/online. Tried numbers, messaging for hours. Eventually I was told they would make sure I was comfortable on the flight with pillows etc. We got on the flight having been up for a day and a half and so uncomfortable from.just sitting on airport seating, I thought I was finally going to be comfortable. When I got on board I asked for a pillow. You would have thought I'd asked for the crown jewels! I was shouted at, told there was only one pillow person customer (not actually a pillow just a small thin cushion) It was a horrible, painful flight and I felt so bad and was so dizzy when I got off the flight I am now in A&E.

They think it is a concussion but I failed one of the neurological observations so I'm waiting for a CT scan. I honestly think they could have taken more care and been much nicer. Wwyd?

Search your emails. It is important to included your insurer ASAP or they might say they can no longer help

I think it all sounds awful though!! And TBH I think it does sound like the pilot didn't act correctly. He should not have been in a position to force the paramedics to move you before they competed their observations.

And that will be fine as long as passengers can still take a small for essentials they may need for the flight, like medicine, inhalers etc.
Free. And should fit under the seat.
OP if you don’t have your policy number as long as you can remember the name of your insurers, call them anyway. They can take you through security questions to identify you and find your policy.
You still sound quite unwell, if you’re unable to phone can you get one of your teens to do it or at least help you?

This is why I'm doubting the OP. There's no way you could go into a US hospital and paying for it not mentioned.

Insurance is booked online isn't it? Why would it be in lost luggage? There'll be an email or something.

Maybe the bang on the head is more serious that the OP has blanks.

Not only that, keep a post it note with policy number and emergency number in your passport and in the passports of all your travel companions, send them by mail to your family members back home (the emergency contacts you have written in your passport) There are so many awful reports of someone unconscious in hospital abroad and nobody knows their insurance details. If you don't make sure someone else can contact your insurers, you put yourself at risk.

OP, all you need to do is contact your insurance company and take it from there. You must know who they are, you must have emails and documents from them.

This same story was posted on the Disney for Brits Facebook page yesterday - in a similarly confusing way. It seems to have been deleted now. If this is true, you really need to contact your insurance asap. They will be best placed to reimburse you for any costs, cover your medical bills in the US and may also be able to help with any potential compensation claim.

I agree, the fact the op is able to post on Mumsnet whilst so seemingly unwell, along with the fact she was able to access US hospital treatment without knowing her insurance details and then not being able to get in touch with them here is all very strange.
I hope the op is ok but nothing on this thread is making even the slightest bit of sense

The plane has to keep to a strict schedule. There will have been hundreds of people on board some of whom had connecting flights. The airports are busy especially if you were flying into London. You were potentially injured. Of course they needed you off as soon as possible.

OP you need another competent adult to look after your kids, identify who your insurance is with, contact your insurance company, and locate your lost luggage. You are obviously not able to think clearly enough to do that right now.

Agree. All seems a bit OTT.

100% sue

American Airlines?

If you are now in hospital back in the UK, where are your children? Ask the adult looking after them to contact your insurance and the airline to find your baggage. If you are well enough to post on MN asking for advice if you should sue British Airways, I would think you are probably well enough to check your emails for the Insurance telephone number and policy number.

Thank you yes I have the insurance email. Apparently an advocate can help me. I wish this was made up. Everytime the painkillers wear off I feel dreadful again. Kids dad is coming to pick them up.

I only know what I can remember from the hospital in Florida. We weren't locked in. We could have left at anytime.

You asked if you should contact them now earlier on in the thread?

How if you don't have the details and how did you manage to get treated in an American hospital without them?

My 15 year old daughter had appendicitis while we were in America - she was rushed into hospital for an emergency operation as they thought her appendix had burst
We couldn't even get admitted through A&E until my OH produced his credit card! (we were insured and got fully reimbursed)

The whole situation is making less and less sense...

So your children have been in hospital with you since you arrived back in the UK on Friday?

You don't know where your belongings are?

You got treated in America without paying or showing your insurance information?

I got brought in by ambulance and put straight in a room.

given that it's almost impossible for anything 'interesting' to happen out and about without someone capturing it all on a camera phone, hopefully someone'll come forward with footage that'll help your claim.

I'll message you my Lyft details from the hospital.

Why, if you have been back in the uk for a few days is your DC’s father only on his way to get them today.
Honestly op, if this is genuine, and I’m not convinced it is, you need start getting yourself sorted. If you can post on Mumsnet you can contact your insurance company