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Children are the consumers of tomorrow - why not be nice now?

7 replies

Triffid1 · 26/09/2025 12:43

DD is at that age where she's just starting to get a bit of independence - walking to school, or when we're out doing some shopping I'll let her go into a shop alone while I'm in another shop etc.

Over and over again, staff are rude/unhelpful to her. And it's not just her teling me - I've seen it when I'm in the shop and the assistant doesn't know I'm her mum. She asked about a specific items her and I had bought in that exact shop the week before and was told, "no, we don't sell those". I was there and heard it!

On the other hand, there are plenty of shops where assistants treat her the same as any one else.

She's only 10 and already there are stores she doesn't like because of this, and shops she loves because they are nice. Frankly, I think she'll be a Starbucks fan for life because she's always got super helpful friendly staff there! Grin

DS is a bit older but I asked him the other day why he always goes to the corner shop instead of the Co Op which is next door and he said it's because the guy has always been nice to him and he likes going in there while at Co Op they always act like a teenage boy is about to steal something! Grin

Does anyone else notice this? or think that places that don't encourage their staff to be polite/friendly to young people are making a longer term mistake? Obviously, I am not blaming staff where children are rude or taking things and I guess there are some shops where they've experienced that such a lot they're just cynical about any child who comes in.

But it really frustrates me. I've spent years drilling my DC on how to ask for things politely, say please and thank you, wait their turn etc. I can see that they seem to be deploying those lessons. But they're not always getting the same respect back.

OP posts:
Deliverednow · 26/09/2025 12:44

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RaininSummer · 26/09/2025 12:44

This quite interesting as well as a bit sad. Good on your young people for voting with their feet.

LactoseTolerant · 26/09/2025 12:46

Oh i always encourage my kids to ask themselves in shops, restaurants, etc. Thankfully so far no one has ever been rude.and most people have been absolutely lovely. I'm sorry your kids had bad experiences. Mine are a bit younger so I hope it's not an age thing..

YorkshireFelix · 26/09/2025 12:51

Yes we’ve had the same with dd (11) too in various places. We were at a market recently and dd was looking through some vintage copies of NME covers as she’s really into music and wanted to get one to frame for her bedroom. They were in a box in plastic sleeves and she was carefully leafing through as she’s very sensible and knows to be careful with these things. The man behind the stall was talking to another woman, looked over at dd and then moved a pile of other things directly on top of where dd was looking, so she physically couldn’t look any more. It was literally so rude and we walked off straight away. I wish I’d have said something to him at the time! Funnily enough the other woman didn’t buy anything but dd was going to, and I’ve avoided his stall when we’ve seen him ever since.

SriouslyWhutNow · 26/09/2025 12:53

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What bizarre world are you in that 10 year olds are able to go into shops by themselves and walk to school alone but not be at school?! Do you think OPs child gets to the school gate then turns around and goes home lamenting that she’s not old enough to start reception yet?!

Triffid1 · 26/09/2025 12:54

what? She's 10 so we're well past that and I can't say I've given a thought to cliques.

It's not every shop, but it happens often enough that I have noticed it and it triggered me to ask DS. DH had to intervene in a specialist sports shop a couple of months ago where DS was trying to spend some birthday money but wanted to do it independently, but eventually DH had to step in as the assistant was being very inappropriate. So it's not uncommon. A friend had a similar experience with her DD in a different sports shop.

I'm not actually complaining - it is what i tis. But I do think it's short sighted of these shops. In the sports shop examples, DS now hasn't gone back and my friend said her DD has ordered some new kit from a different place online.... so it really does impact their bottom line if this is a common thing.

OP posts:
Misstabithabean · 26/09/2025 13:19

My 7 year old gets his pocket money in coins and loves having the independence to spend it how he wants. It's often small amounts he is spending and it takes him a bit of time to sort the coins out. I've noticed that small independent places are usually very welcoming and encouraging.

The worst place though is Smyths. The staff generally don't even say hello and keep chatting on their head sets. It's a children's toy shop so they should do more to be welcoming towards their child customers! My son has started to notice when he gets treated differently to how staff might interact with an adult e.g. not being offered a greeting or a receipt.

Like you say, they are tomorrow's consumers. Company's should recognise this and train their staff to respond to everyone appropriately, no matter what age they are!

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