To think this is rubbish? Jigsaw Clothing - with photo

[ItsNotForYouSheldon]

I ordered an item from Jigsaw on 13 September - £139. Received Thank You for your order email on the same day. Another email two days later saying it had been despatched, but not saying who the courier was or a tracking number.

I've been checking the shed, under hedge near front door, etc where stuff often gets left, nothing. Eventually, after faffing around trying to 'talk' to a robot online, someone emails me with a photo (attached, but not very interesting) saying your parcel has been delivered Here.

I have absolutely no idea where this Here is, but it's certainly not where I live.

Am I supposed to trawl around the neighbours asking if they have my parcel? I bloody hate anything like that - bothering people. There's loads of intercom systems, gates, dogs.

I've never had this before. Stuff usually seems to get here.

Obviously I've emailed Jigsaw again. Waiting for a reply.

Over it looks like its inside a discarded computer tower at a rubbish tip

I thought it looked like a wine cooler waiting to be picked up?

it looks like they put it inside an old wine fridge someone's left out for the scrap man, alongside the recycling. Why on earth would anyone do that?!

I'm going to guess the courier was Yodel

Which made me think, putting my Vera hat on, that anything like that would be outside the property? In which case I'd be able to see it, if it was on this street?

Sounds like a scam to me OP.
I know on our local Facebook page sometimes parcels have been delivered to the wrong address and people post the photo they have been given. The photo is generally a porch or something clearly identifiable as a legitimate address even if it's the wrong address. And people end up getting their parcel back.
But as pp says this doesnt look like a legitimate mistaken address.
Really infuriating for you OP.

@janehopper cross-posted - Yes that's what I thought.

yeah, youre right, its a wine cooler,isnt it. What a weird place to.put it.

Yeah jigsaw can't stand behind that one really!

Legally it's up to Jigsaw to get your parcel delivered safely.

Just ask for a replacement or a refund. If they refuse you can either do a chargeback through your bank account or credit card.

I did wonder why there was no email from the courier - in this case Royal Mail - saying We've received your parcel etc.

I've been right back through my junk folder and there was no email saying it was out for despatch or a tracking number.

Thank you @jetlag92 I'll say that to them.

I tried this on in-store but didn't buy it that day - thought "oh I can always order it online later". I did feel a bit guilty for not giving the shop and the assistant the sale, because I just think if we don't keep using it we'll lose it.

I wish I'd gone back into the shop now. This is a complete faff.

What does everyone think about the fact that there was no email from the courier?

If it is a scam do we think the item was stolen from Jigsaw, whoever has done it has pretended it was sent out but it never was?

It's not a scam, it is just Yodel being shit.

Get back on to Jigsaw and say that your parcel was not delivered to your address and that you want a replacement or a refund or you will contact your card provider to raise a claim.

The courier's tracking will show you/Jigsaw exactly where it was left and it will prove that they didn't deliver it to your home address. I had this with DPD recently when two different drivers chose to deliver to a random address; they wouldn't tell me where it was due to GDPR allegedly but the sender had to sort out a refund for me.

Get on to it now, the longer you leave it the more it looks like you're trying to scam them.