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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the justice system in the uk is absolutely shit

30 replies

Choclabratwatowner88 · 12/09/2025 22:55

So basically my mum works in a very well known supermarket local store, For the last 6 months a woman and her bloke have been coming in with thier kids and stealing, they report it and nothing is ever done, the last couple of weeks it’s escalated. The woman punched another customer in the face and one of the collegues too. Nothing was done. She’s still been coming in with her young kids who have also been stealing alongside her. Today she came in, my mum was working on the floor and relayed to another member of staff on the headset that ‘she’s back in stealing again’ ( she’d shoved half a dozen frozen items under her pushchair) she marched up to my mum and started threatening her, left non surprisingly not paying and then returned without her kids and started threatening my mum, who luckily managed to get behind the tills where it’s guarded. The police came out, took my mums statement and cctv. She’ll probably back in stealing again tomorrow. I told my mum if she does it again tomorrow to call me and I’ll be there in 30 seconds and we live relatively close. My mum told me her name and I searched her on socials, turns out she’s a parent of a boy my daughter was friends with at school. We’ve heard through the grapevine that apparently she’s on the verge of losing her kids, and tbh I think she should. I feel sorry for the kids but she is not a good role model is most likely leading them down a path of destruction. So she’s been allowed to keep coming to the the store harassing people because nothing is getting done. Then had to cheek to say to my mums colleague keep her away from me.
how about you fuck off out of the shop because she works there is what I would have said.
im actually livid. My mum is almost 58 with back problems. Going to work everyday, non of them get paid enough for this. I’ve seen it happening other places now and the only time they seem to care is if it ends in tragedy or badly. Because if she comes back and does something to my mum, I’ll unleash hell on her myself. I’m sure my brother wouldn’t hold back either. She’s a skatty bitch anyway. Always has been.

OP posts:
ninjahamster · 12/09/2025 23:02

I guess we just never know what is going on in other people’s lives. Your mum certainly does not deserve any abuse and I totally understand why you are so angry.
I guess maybe they steal as they have no money? Not excusing it but I just wonder what any of us would do if we couldn’t feed our children.
I hope your mum is ok and I hope the store put in adequate protection measures for her. There shouldn’t be any need for you to go down and get involved.

Grumpyrager · 12/09/2025 23:07

She isn’t fit to be the parent of those kids. She’s teaching them to habitually shoplift. Report her to social services.

Choclabratwatowner88 · 12/09/2025 23:09

ninjahamster · 12/09/2025 23:02

I guess we just never know what is going on in other people’s lives. Your mum certainly does not deserve any abuse and I totally understand why you are so angry.
I guess maybe they steal as they have no money? Not excusing it but I just wonder what any of us would do if we couldn’t feed our children.
I hope your mum is ok and I hope the store put in adequate protection measures for her. There shouldn’t be any need for you to go down and get involved.

Don’t get me wrong, I get the stealing if you have no money, I don’t agree with it, but I understand it, but most people just have to pay, but the aggressiveness and teaching your kids to steal is not necessary. And I’m not saying she is but I’ve seen people prioritise drugs, alcohol etc over food for thier kids.

OP posts:
Grumpyrager · 12/09/2025 23:09

ninjahamster · 12/09/2025 23:02

I guess we just never know what is going on in other people’s lives. Your mum certainly does not deserve any abuse and I totally understand why you are so angry.
I guess maybe they steal as they have no money? Not excusing it but I just wonder what any of us would do if we couldn’t feed our children.
I hope your mum is ok and I hope the store put in adequate protection measures for her. There shouldn’t be any need for you to go down and get involved.

I just can’t agree with this. It doesn’t matter what’s going on in her life. There is nothing to be gained by threatening OP’s mum, who’s nearly 60. There is no excuse for that. None whatsoever. Most shoplifting is done by aggressive and antisocial twats, not people who are desperate.

SallySuperTrooper · 12/09/2025 23:11

The apologists are here already...'poor them, think about them, they'll never think about you...but you must prioritise them!'

DontBuyANewMumCashmere · 12/09/2025 23:15

Why have you labelled this thread about the justice system being shit?
The police attended and took a statement and CCTV, assuming they know who the woman is they will arrest her and hopefully prosecute her?
Then it will be down to the criminal justice system to see if she is convicted.

At this stage the police have done what they need to do?

The rest of your thread is about this woman and her awful behaviour and her poor children?

Choclabratwatowner88 · 12/09/2025 23:20

DontBuyANewMumCashmere · 12/09/2025 23:15

Why have you labelled this thread about the justice system being shit?
The police attended and took a statement and CCTV, assuming they know who the woman is they will arrest her and hopefully prosecute her?
Then it will be down to the criminal justice system to see if she is convicted.

At this stage the police have done what they need to do?

The rest of your thread is about this woman and her awful behaviour and her poor children?

well yeah it is really, because she has been reported several times before and nothing has been done. Because if it had she wouldn’t be coming in everyday causing a nuisance. It’s like the reports just vanish into think air. This happened years ago with a young lad aswell that was causing issues in stores all over the town, 100’s of reports to police about him and nothing was done. He actually pushed my mum. It only stopped because he moved away.

OP posts:
Ladamesansmerci · 12/09/2025 23:20

No one should be threatening anyone. Your poor mum or anyone else shouldn't have to put up with this at work.

Tbh I suspect a truly desperate person would be quietly stealing without creating a fuss.

This person just sounds like a twat 🤷

Ratafia · 12/09/2025 23:24

Why don't your mum's employers ban this family from the shop, and enforce it if necessary using security staff? It seems to me they are more to blame than the justice system.

DontBuyANewMumCashmere · 12/09/2025 23:25

Choclabratwatowner88 · 12/09/2025 23:20

well yeah it is really, because she has been reported several times before and nothing has been done. Because if it had she wouldn’t be coming in everyday causing a nuisance. It’s like the reports just vanish into think air. This happened years ago with a young lad aswell that was causing issues in stores all over the town, 100’s of reports to police about him and nothing was done. He actually pushed my mum. It only stopped because he moved away.

I understand what you're saying but the police are limited to what they can do, even if they arrest and charge, it's down to the courts and most initial convictions get a very low sentence meaning people can repeat offend, often until they escalate.
This is of course not optimal but what are the alternatives, jail time for every shop theft?
They're now letting violent offenders out because there's not enough prison spaces...

I think the reality is that the system (on the whole) is broken, but in this case I'm glad your mum has been visited by police and they're taking it seriously.
I hope your mum is ok.

ThePoshUns · 12/09/2025 23:26

Ratafia · 12/09/2025 23:24

Why don't your mum's employers ban this family from the shop, and enforce it if necessary using security staff? It seems to me they are more to blame than the justice system.

I was about to say the same thing.

SallySuperTrooper · 12/09/2025 23:28

Ratafia · 12/09/2025 23:24

Why don't your mum's employers ban this family from the shop, and enforce it if necessary using security staff? It seems to me they are more to blame than the justice system.

Because that'll be against his rights, and all the bleeding hearts will bleating about how he's now being starved and maligned and discriminated against?

Choclabratwatowner88 · 12/09/2025 23:28

Ratafia · 12/09/2025 23:24

Why don't your mum's employers ban this family from the shop, and enforce it if necessary using security staff? It seems to me they are more to blame than the justice system.

They have been banned, everytime she comes in she’s told she’s banned but she doesn’t care, yeah they probably are somewhat in the sense they won’t get a security guard because that store is deemed not needed which it clearly is. Tbh security these days are limited too. She’s obviously not the only one that steals but she is one of the few that are agressive. And teaching her kids how to steal at such a young age, they most likely think it’s the norm.

OP posts:
LlttledrummergirI · 12/09/2025 23:29

Ratafia · 12/09/2025 23:24

Why don't your mum's employers ban this family from the shop, and enforce it if necessary using security staff? It seems to me they are more to blame than the justice system.

This.

There is also a grass roots union movement bringing this out, your mum should talk to her union rep, they will support her with this and help her navigate her employers responsibilities towards keeping her safe.

KickHimInTheCrotch · 12/09/2025 23:34

Why is the justice system solely responsible for this?

What about education, social care, health care? What about the government allowing whole families obliged in severe poverty because they can't control inflation and the cost of living and dont support people to get into work and training?

What about the business that your mum works for expecting shop staff to confront shoplifters instead of installing proper security measures.

Not to mention the responsibility of the shoplifters themselves who chose to steal and threaten people. Why is the entire justice system responsible for this?

CharmCharmCharm · 12/09/2025 23:36

Why haven’t they banned her from the shop? I’ve seen security stopping people at the door of our local Asda because they’re known to staff (I’d imagine known thieves), it’s within their power to do this, especially if she’s assaulting people and threatening your mum.

NoahDia · 12/09/2025 23:38

I can't get my head around why the security guard lets her in?

SunnySideDeepDown · 12/09/2025 23:38

ninjahamster · 12/09/2025 23:02

I guess we just never know what is going on in other people’s lives. Your mum certainly does not deserve any abuse and I totally understand why you are so angry.
I guess maybe they steal as they have no money? Not excusing it but I just wonder what any of us would do if we couldn’t feed our children.
I hope your mum is ok and I hope the store put in adequate protection measures for her. There shouldn’t be any need for you to go down and get involved.

Sorry but you’re being very naive. I have family like this, they do it to fund substance misuse and for criminality. My family member lost her kids too, thankfully. They were shit parents.

CharmCharmCharm · 12/09/2025 23:39

Choclabratwatowner88 · 12/09/2025 23:28

They have been banned, everytime she comes in she’s told she’s banned but she doesn’t care, yeah they probably are somewhat in the sense they won’t get a security guard because that store is deemed not needed which it clearly is. Tbh security these days are limited too. She’s obviously not the only one that steals but she is one of the few that are agressive. And teaching her kids how to steal at such a young age, they most likely think it’s the norm.

Apologies, just caught up on this. They need to enforce a ban if they’re giving one. The supermarket is private property, they can prevent her from entering.

Choclabratwatowner88 · 12/09/2025 23:41

NoahDia · 12/09/2025 23:38

I can't get my head around why the security guard lets her in?

There isn’t a security guard. It’s only a local store.

OP posts:
NoahDia · 12/09/2025 23:44

Choclabratwatowner88 · 12/09/2025 23:41

There isn’t a security guard. It’s only a local store.

My local tiny Co-op store has a security guard due to the amount of thefts.

If yours doesn't, I'm not sure what you think it has to do with the UK justice system?

The company needs to employ someone to keep the woman out and protect their staff.

SallySuperTrooper · 12/09/2025 23:49

KickHimInTheCrotch · 12/09/2025 23:34

Why is the justice system solely responsible for this?

What about education, social care, health care? What about the government allowing whole families obliged in severe poverty because they can't control inflation and the cost of living and dont support people to get into work and training?

What about the business that your mum works for expecting shop staff to confront shoplifters instead of installing proper security measures.

Not to mention the responsibility of the shoplifters themselves who chose to steal and threaten people. Why is the entire justice system responsible for this?

The only people responsible are the shoplifters...
Despite what people say the benefit system in the UK is very generous.
And am aware is anathema to say on mn, but there absolutely is generations of families who have never and will never contribute to society but take take and take.

OneAmusedShark · 12/09/2025 23:59

You never see police on patrol anymore.

They’re too busy policing tweets when they should be policing streets!

CharmCharmCharm · 13/09/2025 00:02

OneAmusedShark · 12/09/2025 23:59

You never see police on patrol anymore.

They’re too busy policing tweets when they should be policing streets!

And being social workers and babysitters and mental health workers and every other role that is currently lacking. We need some serious investment in this country at the moment.

RapunzelHadExtensions · 13/09/2025 00:43

DontBuyANewMumCashmere · 12/09/2025 23:15

Why have you labelled this thread about the justice system being shit?
The police attended and took a statement and CCTV, assuming they know who the woman is they will arrest her and hopefully prosecute her?
Then it will be down to the criminal justice system to see if she is convicted.

At this stage the police have done what they need to do?

The rest of your thread is about this woman and her awful behaviour and her poor children?

Exactly.
We don't even know if the victim of the assault is supportive and willing to make a statement, without that there will be no crime to investigate. Sounds like the police are doing and have done what they can. The supermarket needs to also realise their responsibility to, safeguard their staff and move them to other departments/extra security if needs be..

OP your mum is entitled to call 101 and ask for an update on the progression of the investigation.

Going down there yourself will achieve absolutely nothing except give your mum extra stress and worry.