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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be a bit taken aback by some of these ‘House Rules’?

424 replies

Speckly · 11/09/2025 17:16

So I’ve booked an Air bnb for a long weekend. Going on this break will be myself (F54) DH (58) and our two DS (29 and 27). Neither of them live with us any longer but will each be meeting us there. In case it’s relevant the price for 3 nights was £346, which I think is a good price. There was no mention of particular rules in their listing (the first image is the list of rules on the actual Air bnb listing) but today (the day before we leave), we were emailed another list of very specific house rules (the second image is the list received from the owner today).
Now obviously we’re going to respect their property and be careful (we always do when we go away), but I do feel like some of these rules are a little bit over the top: Rules 5 and 6 particularly. Out of interest, do you think it’s ok to tell people what they can and can’t cook in the property when they’ve paid to stay there? To not let people cook fish seems unacceptable to me. Personally, I also don’t think it’s acceptable to tell me where in the property I can and can’t eat. Surely as long as I look after the property and it’s left in a good clean condition, I’ve fulfilled my part of the hire contract? I understand the owners want to keep their property in the best condition possible and I will respect their space, but I just feel like I’m not going to relax now and will be overthinking everything we do while we’re there. So AIBU or are these very specific rules a step too far, especially as they weren’t stated upfront?

AIBU to be a bit taken aback by some of these ‘House Rules’?
AIBU to be a bit taken aback by some of these ‘House Rules’?
OP posts:
LittleBitofBread · 12/09/2025 17:15

Sorry, just seen you've taken pics already.

Those rules really are a crock of shit then, aren't they?! Cook your most pungent meals for the whole weekend! Eat in bed! Do not DARE touch the washing-up until half an hour before you leave!

Tiredofwhataboutery · 12/09/2025 17:31

You’d assume most of those are common sense but having cleaned holiday lets for a living, people will leave things filthy . Food on sofas, wine spillages. I don’t recommend that owners go with tricky to keep clean surfaces.

LillyPJ · 12/09/2025 17:36

I'm glad you took loads of photos. I think you'd be entitled to some refund too.

Merrymouse · 12/09/2025 17:41

Speckly · 12/09/2025 17:13

OH THE IRONY!!

We’ve just arrived and the place is less than spotless and luxurious 🤣 Dog hairs all over the couch and cushions, place is dusty and the rugs are filthy. I’ve just gone round with the bloody hoover! 🤦🏻‍♀️

The walls are all marked and things that it says are provided or not here! I’d post pictures (of which I’ve taken plenty) but that really would be outing. I’ll save those for the review!

I will not be following any of those rules that don’t suit me because they can’t even clean properly before I arrive. Expectation after receiving the rules 10/10. Actual experience 4/10. #Disappointed 😔😔😔

Sounds as though the list was motivated by an unwillingness to clean between stays rather than high standards.

Itiswhysofew · 12/09/2025 17:42

Wish I'd applied those rules with my accommodation, the state it was left in the majority of the time. I don't do it anymore, thank goodness.

Speckly · 12/09/2025 17:55

LittleBitofBread · 12/09/2025 17:14

Take pics so you can show, if needed, what it was like when you arrived (pity you'e already hoovered...)

Don’t worry I took loads of photos!

OP posts:
BettysRoasties · 12/09/2025 17:59

So really they don’t have a cleaner and hope each guest will be the cleaner for the next person.

EsmeSusanOgg · 12/09/2025 18:00

Candleabra · 11/09/2025 17:27

Tbh most of them are very reasonable but I felt (probably unreasonably) annoyed reading them.

It might have been the tone “we are pest free snd intend to keep it that way” or whatever. Anyway, it just sounds like they’d be difficult to deal with and you’d be on edge all weekend (whilst eating and drinking over the sink - and washing up immediately afterwards!)
I enjoy going away for a break from domestic drudgery and this just seems like hard work.

Same. This feels like nothing would be good enough. I would feel on edge. I think it is the way the rules are written. They're patronising and obnoxious. And the food ones are ridiculous.

EsmeSusanOgg · 12/09/2025 18:08

Speckly · 12/09/2025 17:13

OH THE IRONY!!

We’ve just arrived and the place is less than spotless and luxurious 🤣 Dog hairs all over the couch and cushions, place is dusty and the rugs are filthy. I’ve just gone round with the bloody hoover! 🤦🏻‍♀️

The walls are all marked and things that it says are provided or not here! I’d post pictures (of which I’ve taken plenty) but that really would be outing. I’ll save those for the review!

I will not be following any of those rules that don’t suit me because they can’t even clean properly before I arrive. Expectation after receiving the rules 10/10. Actual experience 4/10. #Disappointed 😔😔😔

Oh gosh - we've had this before in rental houses. Silly rules... But they hadn't properly cleaned!

I would flag that items are missing via the AirBNB messenger. And prepare to be thorough in your review!

FalseSpring · 12/09/2025 18:11

I think they are reasonable rules, but to be fair, you should have been made aware of them before you booked.

AnnaFrith · 12/09/2025 18:12

ruethewhirl · 11/09/2025 22:06

Actually I once dyed my hair on holiday after running out of time to do it before I left 😄 - but I did take my own towel with me for the purpose and was very careful about making sure no dye got on anything.

I often dye my hair on holiday. I often do it at home as well. I have all white towels, and have never had hair dye stains on them.

If people choose to rent out their house, they can't expect to dictate what people do in it. What they can do is deduct the cost of any damage from the deposit.

Bulbsbulbsbulbs · 12/09/2025 19:15

If you are unhappy you can contact Air BnB within 48 hours. They should send the cleaner back at the very least in this situation.

Littlemisssavvy · 12/09/2025 19:18

I am reading this list and suspect they have had to deal with some really poor behaviour and been left with expensive repairs and refurbishment. It’s just poorly worded, and perhaps they need to take a deposit and say that this may not be returned fully if the house needs replacement soft furnishing due to food stains or smells.

We once stayed in a lodge attached to a 5 star hotel and their ‘rules’ were similar including the ‘smelly food’ and they reserved the right to keep your deposit.

it sounds like you are careful and consideration and have nothing to worry about and should go and enjoy your break with your family.

Bulbsbulbsbulbs · 12/09/2025 19:19

AnnaFrith · 12/09/2025 18:12

I often dye my hair on holiday. I often do it at home as well. I have all white towels, and have never had hair dye stains on them.

If people choose to rent out their house, they can't expect to dictate what people do in it. What they can do is deduct the cost of any damage from the deposit.

You can try to 'dictate' that people don't drip hair along the entire landing carpet, meaning the carpet had to be replaced. It was brand new. Obviously you arent there, you can't stop them.

On Air BnB you can't take a damage deposit, it's against the rules. You have to ask a guest to pay for damage.

AnnaFrith · 12/09/2025 19:44

Bulbsbulbsbulbs · 12/09/2025 16:08

Substitute furniture???? Where do you suggest I keep a spare sofa?

Rake in cash??? If only. It's hard work with very little profit. Lots of people selling up at the moment due to over supply.

Edited

if there's over supply even more reason not to be unwelcoming and greet your customers with a list of ridiculous 'rules' you can't enforce and which will be posted in the reviews, losing you more business.

knor · 12/09/2025 20:03

I think most of the rules are fine….in your own home.
NOT for an air b n b.
and it’s really bad to send a few days before the stay.
I’d follow most of them anyway apart from cooking a curry

Laurmolonlabe · 12/09/2025 20:05

They are obviously very paranoid- the cleaning deposit should take care of most of it, I personally think it is completely unreasonable to be stating what you can and can't cook- in the end you have rented this property and they just have to suck it up if certain foods are cooked. I rented a flat where the landlady did this once, she turned up unannounced and said I shouldn't be cooking onions- and I just told her straight I would stop paying, and then take her to the rent tribunal if she insisted- if you rent your property out for money the restrictions you put on the lease have to be reasonable in the eyes of the law.

RoseGlass7 · 12/09/2025 20:10

The rules are reasonable.

FeetLikeFlippers · 12/09/2025 21:31

What does “Only dogs allowed at the property” mean? No humans?

Bulbsbulbsbulbs · 12/09/2025 22:32

AnnaFrith · 12/09/2025 19:44

if there's over supply even more reason not to be unwelcoming and greet your customers with a list of ridiculous 'rules' you can't enforce and which will be posted in the reviews, losing you more business.

I don't have rules like this. I also don't have a spare sofa. I don't think many holiday let owners have a spare sofa.

Bulbsbulbsbulbs · 12/09/2025 22:33

Laurmolonlabe · 12/09/2025 20:05

They are obviously very paranoid- the cleaning deposit should take care of most of it, I personally think it is completely unreasonable to be stating what you can and can't cook- in the end you have rented this property and they just have to suck it up if certain foods are cooked. I rented a flat where the landlady did this once, she turned up unannounced and said I shouldn't be cooking onions- and I just told her straight I would stop paying, and then take her to the rent tribunal if she insisted- if you rent your property out for money the restrictions you put on the lease have to be reasonable in the eyes of the law.

You can't have a 'cleaning deposit ' on Air bnb

AliciaLeeming · 12/09/2025 22:33

PendantScorner · 12/09/2025 13:10

@AliciaLeeming , how do you get stinky curry or fish smells out of furnishings in a 3 or 6 hour window?

Having read this thread, I don't think I'd want to ever stay in an 'airbnb'.

Ozone generator

Charltonstrek · 12/09/2025 22:34

Yes bit over the top tbh

AliciaLeeming · 12/09/2025 22:39

DenizenOfAisleOfShame · 12/09/2025 13:17

Don’t work on a few hours turnaround if you don’t have the resources to clean or substitute furniture. Or otherwise to prepare a property.

If you want to rake in cash for your property, treat it like a business, with overheads and liabilities, not like a very profitable hobby where you whinge about paying customers inconveniencing your cash flow.

Yup - you should only stay in a Travelodge!

Laurmolonlabe · 12/09/2025 22:42

RoseGlass7 · 12/09/2025 20:10

The rules are reasonable.

You are renting a property with a kitchen, being told you cannot cook what food you like is not reasonable- if the property owners don't like cooking smells they shouldn't have an open plan kitchen- you close the doors and put the extractor on, then no smells.