Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Customer demands to charge her phone at supermarket

280 replies

Jdot · 10/09/2025 06:54

She came into the supermarket wanted to pay for her shopping on Apple Pay but her phone is dead. I saw her talking on the phone in the store.

Supermarkets and other places that people pay for products and services - restaurants, retailers, leisure places etc are NOT responsible for people’s mobile batteries and them not carrying their physical cards on them.

OP posts:
autienotnaughty · 10/09/2025 07:01

True but if she has a massive trolley of shopping the store would have to allocate a staff member to return items. Any perishables would have to be binned. It’s probably cheaper and easier to charge a phone for a few minutes

Rightandwrong · 10/09/2025 07:01

I'm struggling to think this actually happened.
However as quite a lot of people seem to have no shame these days about behaving in totally entitled ways I suppose it did.
No doubt if customers are allowed to charge their phones in supermarkets then that will result in a rise prices to reflect the cost of the electricity involved.

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

YelloDaisy · 10/09/2025 07:05

Hope she doesn’t get trampled by the shoplifters (you do nothing about) on the way out

watchingplanesicantafford · 10/09/2025 07:07

She wanted to pay for her shopping, surely she could have charged her phone for five minutes. It would have used the shops electric but how does that compare to the cost of someone having to stop what they were doing to deal with an abandoned trolley of food?

Oneeyedonkey · 10/09/2025 07:07

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

Safety implications really.....really
Are women really incapable of getting home from the supermarket without a mobile phone??!!

OMGitsnotgood · 10/09/2025 07:09

I think most of us have had phones run out on us at some point. Appreciate that supermarkets don’t want to be providing free electricity to every shopper but allowing an ‘emergency charge' so someone can oay isn't umreasonable. The profit the store will make on tha shopping will cover the cost.

Zanatdy · 10/09/2025 07:10

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

Jeez, many of us managed for many years before mobile phones. Pretty sure she would have got home ok. I always carry a card with me for this reason, but I always carry a power bank too.

ThisJadeWriter · 10/09/2025 07:11

Even if it’s just for a short time.
There are liability risks

Jc2001 · 10/09/2025 07:11

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

Bloody hell. You realise there was a time before mobile phones and women managed to get along fine.

Jdot · 10/09/2025 07:12

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

She was rude. Self entitlement achieves nothing

OP posts:
SimoneHere · 10/09/2025 07:14

It costs less than a penny to charge a phone. I’m sure the store will have made more than that in profit.

saveforthat · 10/09/2025 07:15

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

Really? I often go out without my phone. I don't feel unsafe at all but then I managed for ages before mobiles existed, can you imagine!

Ddakji · 10/09/2025 07:16

Jdot · 10/09/2025 07:12

She was rude. Self entitlement achieves nothing

She was probably in a tizzy that she couldn’t pay for her shopping. Just because she was speaking on the phone earlier doesn’t mean it couldn’t have then died on her.

You’re coming across as quite unkind and unpleasant. The store could easily have charge the phone for a few minutes so she could pay. Or lose the sale, of course. Which shops don’t usually want to do, though given the attitude of some of their trained staff, you wouldn’t realise that nowadays.

clarityneede · 10/09/2025 07:17

We get this in our outpatient hospital department too. I do frequently lend my own power bank to patients. We had a patient a few months ago that was taking photographs of the staff and then her battery ran out. I did not lend it to her, despite her asking to borrow a charger. It always surprises me the number of patients that ask.

tripleginandtonic · 10/09/2025 07:17

Shops only give email receipts, your card is stored on there in a lot of cases to pay them with. Yes, a little bit of charge time is probably sonething shops are going to have to provide.

Clarefromwork · 10/09/2025 07:18

Surly this isn’t about charging a phone in the store which isn’t that bad a request but more about her being rude to the store workers ?

NotAMessiahJustAVeryNaughtyBoy · 10/09/2025 07:19

In the shop I work in we’d most likely allow her to charge her phone. Assuming she asked politely and wasn’t aggressive in any way. We’ve all had just about enough of rude people so our tolerance is now low. If she was rude she would be told to leave.

ComfortFoodCafe · 10/09/2025 07:20

Considering how much supermarkets charge these days & their massive profits yabu, and considering most let shoplifters get away scott free yabvu. The woman just wanted to charge her phone for 5 mins & pay!

Smartiepants79 · 10/09/2025 07:21

ThisJadeWriter · 10/09/2025 07:11

Even if it’s just for a short time.
There are liability risks

Liability risks to who??
I can’t believe any shop can be held liable for a customer’s lack of mocile phone charge? Many people will travel to and from the shop without a phone at all. Are the shop also liable for them too??

RonnyRite · 10/09/2025 07:21

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

wot?? "safety implications"

AgnesX · 10/09/2025 07:21

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

I wonder how you think how we used to manage pre mobile phone and are still here to tell the tale.

Especially after doing the shopping!

RedRiverShore5 · 10/09/2025 07:21

I also often go out without my phone, usually if I am going out in town on foot, I manage to get home alright without it. So these idiots also want chargers provided, she sounds entitled.

CeciliaDuckiePond · 10/09/2025 07:22

Buddrinker84 · 10/09/2025 07:03

Unless they were really rude, then the safety implications of a woman on her own without phone charge for the journey home would be more concerning for me. A little compassion doesn't hurt and phone batteries get zapped with how much the are used in one day for shopping apps, loyalty cards or the 20 million school platforms. You don't know what that phone call was for.

Not the first time I have asked this on a thread, but how do you think everyone managed in the days before mobile phones?

Empress13 · 10/09/2025 07:23

RonnyRite · 10/09/2025 07:21

wot?? "safety implications"

Jeez she was hardly in the Bronx at midnight she was in a supermarket in broad daylight like countless other women shoppers !