Call centre role, inbound calls technical support. I know it could be worse and at least it's not cold calling, but I'm fed up of being spoken to like this.
I get interrupted a lot by some customers, have had a couple raise their voice, demand things are fixed immediately even though I have no power to do that and just speak to me like rubbish.
We're allowed to give them a warning and terminate the call if it continues but it's demoralising.
There might eventually be progression to earn 3.5k more but it won't be for another year or two, and it'll be competitive.
Many customers are nice and polite, but I know this is the reality of customer service roles. I also get zero benefits except for WFH.
I'm apparently really good at the job yet a bonus of a grand total of £100 keeps being dangled like a carrot, yet to see it.
I've only been here for 6 months so obviously not ideal to change, i only stayed in my previous job 3 months so it'll be career suicide.
Maybe if I stick it out a year? Also when we did training we were told 'oh don't worry about targets, they just want you to resolve the query', that was a lie, every second of our day is measured and pitted against the rest of the teams.
£26.6k a year for the pleasure.