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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Made a rubbish job choice, is anyone else spoken to like dirt at work?

3 replies

Evilwasp2 · 05/09/2025 15:28

Call centre role, inbound calls technical support. I know it could be worse and at least it's not cold calling, but I'm fed up of being spoken to like this.

I get interrupted a lot by some customers, have had a couple raise their voice, demand things are fixed immediately even though I have no power to do that and just speak to me like rubbish.

We're allowed to give them a warning and terminate the call if it continues but it's demoralising.
There might eventually be progression to earn 3.5k more but it won't be for another year or two, and it'll be competitive.

Many customers are nice and polite, but I know this is the reality of customer service roles. I also get zero benefits except for WFH.
I'm apparently really good at the job yet a bonus of a grand total of £100 keeps being dangled like a carrot, yet to see it.

I've only been here for 6 months so obviously not ideal to change, i only stayed in my previous job 3 months so it'll be career suicide.
Maybe if I stick it out a year? Also when we did training we were told 'oh don't worry about targets, they just want you to resolve the query', that was a lie, every second of our day is measured and pitted against the rest of the teams.
£26.6k a year for the pleasure.

OP posts:
SquirrelSoShiny · 05/09/2025 15:32

Police... nurses ... teachers ... social workers ... shop workers ...

Anyone working with the public will be spoken to like shit. We need a big social pushback against the entitled arseholes who think it's ok to vent their frustrations on employees.

Editing to add: give them the warning, terminate the call. At least you can do that, unlike the jobs listed above.

JoshLymanSwagger · 05/09/2025 15:33

I was called a "jumped up typist" many years ago, even though I was the only member of staff to understand (and fully utilise) our IT system and one of the lowest paid in the office.

When I left it took 3 people to replace me.

Kevin, you were an absolute tosser and I'm glad me leaving blew your budget. Knob.

eta, this was a Local Authority job, and I'd been verbally abused and threatened by members of the public and "professionals" alike.
The pension really won't be worth it.

SoSoLong · 05/09/2025 15:39

I've worked in a call centre as a student. The only thing that kept me there was the knowledge that I could chuck it in at any point. I did retail work as well, but I think customer behaviour is worse when they can hide behind a telephone.

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