Arrived back from a holiday in the UK.
Fairly well known Centre Paris type place, but not Centre Parcs. Paid for the most superior type accommodation.
The pictures looked amazing. Now it did say in the description that the photos may not be of your exact accommodation, but would be of the same type/standard. In the photos there was wooden floors throughout, a modern glossy kitchen, corner sofa, a modern bed with huge comfy headboard in a large bedroom with fancy throws and cushions. We thought we’d booked absolute luxury.
When we arrived we were greeted by stained carpets that were well worn out, stained grubby sofas, a rickety wooden bed crammed into a tiny bedroom (dh couldn’t even fit down the side of the bed), badly made beds and poorly fitting bedding,
Everything was worn out, stained and damaged. The kitchen was dated and damaged worktops, a rusted old radiator, bedroom furniture all damaged and mismatched handles.
It wasn’t even very clean and there was food crumbs left on the table and chairs and food spillage in the fridge. Everything felt sticky and the bathroom stank of piss.
I rang reception upon arrival and told them we weren’t happy and asked to be moved. Was told that this wasn’t possible as they were fully booked. But they said they ask the housekeeping to come up and do a clean.
Housekeeping arrived and asked what’s the problem. They said they’d do a clean and a standards check and started taking photos of the damage. They basically ran the vacuum round.
We were tired from the drive, didn’t want to ruin the dcs holiday so just made the best of it. The site and surroundings were fine and the accommodation although worn out and grubby, it was bearable. But nothing like it was advertised.
Anyway, sorry for rambling. But is it worth bothering to complain now we are home? We have photos of everything but not sure if we will get anywhere.