I'm in a call centre role, looking to leave soon because of constant big brother monitoring.
So first they were sending out everyone's KPIs as a list for everyone to see, but that stopped so they must have got a complaint.
They've now introduced a new system where there are live updates and 'scoreboard' showing which call agents are doing the best, who's at the bottom and so on.
It also shows things like who logged on first, who was back from break/lunch first even though we're entitled to our full time?
It's supposed to 'encourage friendly and healthy competition' between staff, honestly fed up of being treated like a performing seal. I am applying for other jobs which is a shame as I've only been here 4 months, but the constant monitoring does my head in.
You get told off if you're out of adherence and go on your break late, but if your lunch is for 1pm you have to take calls until 12:59, what if the phone rings at 12:59 and it's a complex one? You can't say to the caller, right sorry I'll have to stop you there I'm late for lunch, bye.
I'm upset, you get nothing in this role, it's about £1.50 an hour over min wage which I know is more than some jobs get but it's hardly a decent salary in this day and age.
Including breaks we're here for 42.5 hours a week.
I'm fed up of just being a 'lowly' junior admin employee..hope i get something better soon.