Long story....
I ordered something online, I later found out I no longer needed it so cancelled the order. Over the weekend the order was dispatched before it could be cancelled, so the sender informed DHL not to deliver the item and refunded me - all good...
Today a very aggressive delivery driver showed up, with 2 children who were climbing all over my flowerbeds in the front garden.
When I calmly told him I had cancelled the order so was refusing delivery, he swore at me and told me "it wasn't f*ing cancelled as it was on his list so he's leaving it. " He then told his one child, who was carrying the parcel on his head, to just leave it there. The child then proceeded to dump the parcel in the garden. I repeated I was refusing delivery and not accepting it, he told me "that's not a thing, it's being delivered" before storming off up the path.
I rang DHL immediately, on their automated call system it said the status of my delivery was "signed and accepted for" - nothing was signed, nothing was accepted!
The person in the call centre was very helpful and said she would contact the depot who would send the driver back to collect it since it does say it shouldn't be delivered on their system - she was confident given it had only been 15mins he should be back soon as they'd send him right back.
It's been over an hour, the parcel is still sitting in my front garden with no sign of him collecting it...
AIBU for thinking that
- he should not be letting his children carry the parcels (especially on their heads) - hello H&S!
- if he is taking his kids to work,t they shouldn't be in people's gardens,
- you can't go swearing at people for no reason
- that part of being a delivery driver is that sometimes people refuse delivery and you need to take things back!
- at least he could have double checked his system to see the note that it wasn't meant to be delivered rather than shouting at me