Help - what’s a reasonable amount?!

[InsolentAnnie]

Bought a large item of equipment from eBay, never been used and was described as having no damage. Found a small defect which needs repairing before it can be used (won’t work without it). We’re happy to repair it. Seller has been great, responded quickly to apologise and offer a partial refund. They’ve asked how much I’d like back…. What percentage is reasonable?! 10? 20? They’re a business that deals in selling manufacturer returns, if that makes a difference.

I'd go for 50 then they can counter down. Or even more if you want? Go as high as you can because they'll have to give you something and you don't want to be disappointed.

Depends how much you paid for it really 🤔 if it was 50 quid then I'd probably ask for 10 to be knocked off, if it was 100, maybe 20?

@InsolentAnnie I'd ask for the cost of the repair plus 15% of the cost of the item for the inconvenience.

Well how much does a non-working one sell for?

Depends on how much it cost, how much a non-working one would cost, and how much it will cost to repair (and how long).

The cost of the repair surely. You’re not looking to take advantage of them are you?

You’ve been sold a product that doesn’t work so it’s useless. I’d ask for full refund or exchange.

Technically- they should pay for it to be sent back and give you a full refund!

IF you are happy to pay for the repair, I'd add that to a small percentage for the inconvenience/time emailing/sorting it all out etc. As someone else said, maybe start at 50% then work down-as long as your expenses are completely covered.

Otherwise, just say you'll return it. Is there any guarantee it will actually work with the repair? 😕

Depends how it was advertised and how cheap it was, I guess.

If you cover the cost of repair is it still cheaper than a brand new one?

I suppose I would at least want the cost of the repair if it wasn't made clear it was a non-working item.

A similar new one would be £650 (it’s a tent - has a hole). As a returned product, this was £250. We can repair it ourselves but there’s the obvious faff. Would rather repair and keep it than return as it’s unlikely we’d get another for that price!

In that case I would ask for the cost of the repair plus £25 for the faff.