Booked first holiday abroad in years. TUI in their ‘upgrades’ emails told me to pre book seats. £30 per person to do this each way. So £240 to pick seats which is just mind blowing.
Spoke to an advisor and they said that I only needed to pre book the seats for me and my husband as the kids were young, so would automatically be ‘sat next to us’. I queried this multiple times.
Two weeks out from departure and I check and, predictably, we are not seated together.
Call TUI this morning and the advisor says ‘next to you’ can mean behind, in front or across the aisle.
This cannot be true. So I query the sense in this and she cuts me off.
Call back again. (This is an hour of my life on hold, going through security, talking to a robot about my ‘problem’, all with a rising sense of dread that I’m going to be in a viral TikTok or complained about in an AIBU thread for begging other passengers to move seats.)
Get through again to be told the kids could and probably would be seated anywhere. And if I don’t pay up it’s unlikely we will be put together.
So I just had to fork out £80 to change the seats and pre book the kids seats.
AIBU to think that ‘next to us’ means the seat next to me?
Surely seating 7 and 8 year old children from their family is a safety risk on a flight? Not to mention really annoying for other passengers?
Feel free to tell me I’m just being tight but I can’t understand why I’m paying for seat allocation on top of the flight costs. Plus, I have been told three different things by three different TUI advisors.
No wonder there are so many seat flight dramas - no one knows what’s going on!