My DH is a tradesman with a lot of annual repeat customers who has been self employed for a number of years. Many of his longstanding customers still use our old landline number and for about 12 years our landline has been diverted to his mobile (paid for service).
BT have recently swapped us to the digital phone system which means our call divert is no longer working. DH has phoned BT this afternoon to try and sort this but apparently it can only be done from a physical landline phone.As we haven't used the landline phone for over a decade we no longer have a physical phone, just the diverted number. The advice from BT customer services is to get a phone from Argos, set up the divert and then return the phone for a refund. Asked if they could supply a phone which we return for refund and it's "we don't do that".