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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the NHS’s biggest problems aren’t management but an ageing population, unrealistic expectations and over-medicalisation?

287 replies

NaiceBlueSquid · 25/06/2025 08:47

People often blame NHS management for its ongoing crises but isn’t the real issue much deeper? An ageing population, increasing patient expectations that can’t realistically be met, over-diagnosis and medicalisation of some mental health conditions, a shortage of clinical staff, and outdated facilities all seem like far bigger problems.

AIBU to think that while NHS management could probably be improved, it’s nowhere near the biggest problem the system faces?

OP posts:
MooseAndSquirrelLoveFlannel · 25/06/2025 12:55

Fix social care, especially elderly social care and it will free up so much space in wards, thereby allowing A&E to transfer those patients who need it quicker and then manage to treat those who just need help and can go home.

Elderly care homes are woefully under resourced, under appreciated and prohibitively expensive for the majority. They don't like to take on patients with high care needs and those that are able to do so is just unaffordable. One in our area charges £2500 a week for dementia care residents.

Hospices as well need properly funding. The majority are funded through charity and grants, but they do amazing work in people's final days. Thereby freeing up hospital beds.

I would have no issue paying a nominal charge to see a GP.

Almostwelsh · 25/06/2025 12:56

godmum56 · 25/06/2025 11:52

come back and say that when you are over 80

This was about DNR specifically, resuscitation is physically traumatic and almost never successful in older people. By successful I mean, restored to their previous level of functioning without brain damage.

I'm 54 and I'm not even sure if I would want to be resuscitated in the event of a cardiac arrest.

Thatcannotberight · 25/06/2025 12:57

Literally half the beds in the local hospital orthopedic surgical ward are taken up with dementia patients who've had falls and fairly serious injuries in care homes. They are at times, quite alarmingly distressed, screaming, shouting racist abuse at nursing staff, and threatening other patients.

allamberedover · 25/06/2025 12:59

DoNoTakeNo · Today 11:39

YABU because the biggest issue is the appalling IT structure.

Can you give more detail @DoNoTakeNo ?

JenniferBooth · 25/06/2025 13:00

MidlifeWondering · 25/06/2025 09:40

I work in the NHS and it is very top heavy with management.
But I agree that that’s only part of the issue…

  1. The European model would work better and make people hopefully less likely to overuse the NHS just because it’s free and they can.
  2. Patients need to take more accountability… the number of patients that are obese, smoke, drink, don’t exercise etc and are then surprised they are unwell. If everyone got the basics right, there’d be a lot less ill patients!
  3. So many missed appointments! There should be a fee for this
  4. Health tourism is frustrating and very common in my department

There are loads of other factors, but those are my main few 😂

NHS workers like yourselves need to familiarise yourselves with the Broken Plate 2025 survey. Ella Mills has managed to and she is more privileged than you so if she can there is really no excuse.

And i cant help noticing you didnt mention IVF Very telling

AltitudeCheck · 25/06/2025 13:01

Needlenardlenoo · 25/06/2025 10:47

Coeliac poverty is a real thing. Should poorer parents (or adults with coeliac disease and not much money) have to choose between damaging their guts or spending money they don't have?

One of the problems sitting behind a lot of health problems is poverty.

One of our regulars sells their GF bread/ suncream on FB marketplace! It's infuriating to see NHS money wasted and it's those people (not saying that's all patients!) who are also the first to talk to front line staff like shit and feel entitled to everything for free/ take no responsibility for their own health etc.

allamberedover · 25/06/2025 13:02

My Dad who is 76 has been badly affected by it, he is on a 30 week wait for a heart scan and refuses to chase it saying someone like his granddaughter needs it more
I'm sorry @Decoart , you must be worrying about them both.

ExpressCheckout · 25/06/2025 13:02

Badbadbunny · 25/06/2025 10:26

Ditto. My OH has cancer (non lifestyle related) and has regular awful experiences with utter crap NHS administrators when trying to make appointments, trying to get prescriptions, etc. He's had cancer and been on monthly treatment regimes for 8 years now, but every time he calls to make an appointment or check if his prescription is ready, he's talked to like a child who hasn't a clue. He needs the patient of a saint to have to keep reminding them that he does this every month and knows the date of start of treatment, knows when he needs the blood tests, knows when and where to pick up the prescriptions, when they try to tell him a load of bollocks that he knows is wrong. He always jokes he'd not be alive today if he relied on the NHS to "organise" things for him as nearly all the pre-made appointments are wrong and have to be changed, including stupidity like a blood test appointment AFTER the date of the chemo infusion whereas he knows it has to be 3 days BEFORE - yet the NHS administrators just make up random appointments with no regard whatsoever to the pre-ordained series of events that they have to be in. Not to mention turning up for infusions only to find that they've not been authorised, so left languishing around in the treatment room for hours until the bag finally appears and then the nurse can't start it because she's going off shift or the dept closes at 5 or whatever! They couldn't run a piss up in a brewery.

To be honest, as a cancer patient I get sick to death of the "but the NHS needs more funding" and "aren't they all angels" crowd.

Yes, there are some good people, but there is far more nastiness, supercilious behaviour and bone-idleness than people realise.

People who only occasionally use the NHS for minor things simply won't realise this. They seem to treat the NHS like some kind of untouchable religion.

Once you actually access the right care, at the right time, in the right place, and hopefully with a polite/friendly member of staff, it's often fine.

But it can be a real battle getting there, and many people don't have the time, energy or ability to battle GPs who don't listen and NHS nurses who gaslight.

I wish you and your OH the best.

InterestedDad37 · 25/06/2025 13:04

It's all of the above. I worked in the NHS for a number of years, as did all of my family.
But I know someone, now happily retired, who earned very good money training NHS managers to be 'the best version of themselves', and other such bollocks. Money is being wasted at every level of the service, but especially at the top.

DemelzaandRoss · 25/06/2025 13:04

So the secret message here is older people are a burden on the NHS (despite paying into it since it was founded), they should suck it up & die without treatment?
Well, many of us don’t want to die without being given an equal opportunity to live.
There is no other life, imo. I want to live as long as possible to see my children & grandchildren flourish.
Older people shouldn’t be blamed for previous government’s mistakes.
The current NHS is not fit for purpose due to the increased population since the 1950s. Additionally new expensive drug therapies haven’t helped.
How presumptuous of some posters thinking that they know how it feels to be over 60, 70, 80.
Lastly, re DNR I have several older friends who have been successfully resuscitated with no adverse effects whatsoever. They are still alive & enjoy their lives.

Badbadbunny · 25/06/2025 13:08

@DemelzaandRoss

Older people shouldn’t be blamed for previous government’s mistakes.

It's not "previous government's" mistakes though. Older people voted in those governments. I'm sure the politicians would have loved to campaign on higher taxes but the voters wouldn't have voted for them. Just look at all the fuss about WFA and now trying to reduce the disability benefits. Governments can only do what the voters will vote for them to do!

AltitudeCheck · 25/06/2025 13:09

@AutumnFoxe or you could have been advised to go online or to your local pharmacy and buy a pack of iron tablets for less than a fiver for 3 months supply.... it would have saved numerous letters, time taken to type, send and process on the receivers end, time taken to write a prescription, the dispensing fee paid to the pharmacy.... getting that pack of iron tablets to you after your diagnosis probably cost the NHS well over £50... but people (this is not aimed at you personally, I making a general statement) don't see why they should pay when the NHS is 'free'.

JenniferBooth · 25/06/2025 13:09

borntobequiet · 25/06/2025 10:26

Apart from the usual A&E issues, the NHS appears to be working very well where I live (semi rural, near a small city), and I and family members and friends of all ages have accessed a range of services over the last few years. Each time I have gone in with low expectations and been pleasantly surprised at the speed and quality of service. So it can work.
The A&E issues seem to be a knock on effect of discharge issues, and that’s the elephant in the room - it’s social care that needs reform.

The State.................keep your weight down dont smoke dont drink. get plenty of excercise work full time.
Also The State..............run yourself ragged caring for your elderly parents. What do you mean you dont have time. Your parent is blocking a bed. How selfish of you!

MAKE YOUR FUCKING MINDS UP

Thatcannotberight · 25/06/2025 13:09

Orangeandpurpletulips · 25/06/2025 12:22

Yes, that would require decently functioning admin systems and postal service. I would absolutely cause more expense challenging a fine for an appointment I'd not been notified of, and so would a lot of others.

We once received a letter asking we hadn't attended a paediatric appointment in Devon ( with a consultant from Bristol Children's Hospital, because Plymouth didn't have paediatrics at the time) we'd received no appointment letter. On phoning the consultant's secretary, it transpired that nobody had received appointments for the clinic. Plymouth blamed Bristol and Bristol blamed Plymouth, and we had to drive to Bristol from Cornwall for a 10 minute consultation.

HRTQueen · 25/06/2025 13:12

Boredlass · 25/06/2025 08:52

The European model for healthcare is what’s needed. The NHS is not fit for purpose

I agree healthcare is far better in France and Germany.

Sadly the main parties are all too aware that many people feel we are lucky to have free healthcare (which it isn't) and now free at the point of service is being sold to the public (constantly mentioned by Wes Streeting) as to why the NHS is worth keeping it absolutely isn't we deserve better

The NHS has to change culture from within, dealing with poor staff, money wasted and too many senior management wasting money and time on projects that then need another project to fix previous project is standard. The money and time I see wasted while other areas its understaffed, lacking in investment is visible everyday at work

DemelzaandRoss · 25/06/2025 13:12

Depends where you live. You could vote Tory for ever & a day where I live & they would still get in. Also it’s not always the same political party that has made stupid decisions. Don’t blame the voters.

godmum56 · 25/06/2025 13:13

Almostwelsh · 25/06/2025 12:56

This was about DNR specifically, resuscitation is physically traumatic and almost never successful in older people. By successful I mean, restored to their previous level of functioning without brain damage.

I'm 54 and I'm not even sure if I would want to be resuscitated in the event of a cardiac arrest.

I understand that and personally I would agree for myself but I dislike intensely people who believe they have the right to say what others should do when they are not in that situation. People over 80 should have the same rights and ability to choose for themselves as anyone else.

Fluffyholeysocks · 25/06/2025 13:15

DemelzaandRoss · 25/06/2025 13:04

So the secret message here is older people are a burden on the NHS (despite paying into it since it was founded), they should suck it up & die without treatment?
Well, many of us don’t want to die without being given an equal opportunity to live.
There is no other life, imo. I want to live as long as possible to see my children & grandchildren flourish.
Older people shouldn’t be blamed for previous government’s mistakes.
The current NHS is not fit for purpose due to the increased population since the 1950s. Additionally new expensive drug therapies haven’t helped.
How presumptuous of some posters thinking that they know how it feels to be over 60, 70, 80.
Lastly, re DNR I have several older friends who have been successfully resuscitated with no adverse effects whatsoever. They are still alive & enjoy their lives.

No - the message should be focus on outcomes. By all means aid people to live long and healthy lives. But dont scan, test and prescribe when patients are too frail to undergo treatment. We are living longer - but not healthier.

Itallcomesdowntothis · 25/06/2025 13:17

Badbadbunny · 25/06/2025 11:53

It works the other way too. Too many staff have the attitude that it's free so the patient's can go whistle if they don't like the crap service they get. My OH, who has cancer, has had that attitude numerous times when he's complained about his chemotherapy drugs not being ready for collection on the agreed date, or turning up for treatment appointments that have been cancelled without him being told - when he "dares" to make his displeasure known, he has sometimes had the "it's free so you can't complain" attitude thrown back in his face!

Yeah that isn’t right either. Unfortunately people who work I. The NHS are also users so it perpetuates. It does suggest when it’s free all the time for everything that people dont always value it in the same way.

My sincere best wishes to you and your husband for successful treatment and outcome.

DemelzaandRoss · 25/06/2025 13:19

I disagree with you. Many investigations can help to diagnose quite simple ailments.
Being older myself I am speaking from personal experience plus with friends who are even older. They are happy to have tests.
My own father had a double hip operation in his 80s & went on to live pain free until his late 90s.
Please don’t generalise.

JenniferBooth · 25/06/2025 13:20

Badbadbunny · 25/06/2025 11:53

It works the other way too. Too many staff have the attitude that it's free so the patient's can go whistle if they don't like the crap service they get. My OH, who has cancer, has had that attitude numerous times when he's complained about his chemotherapy drugs not being ready for collection on the agreed date, or turning up for treatment appointments that have been cancelled without him being told - when he "dares" to make his displeasure known, he has sometimes had the "it's free so you can't complain" attitude thrown back in his face!

Well im sure the posters on here who think that patients should pay for missed appointments also think it should work the other way.

BlackCatGreyWhiskers · 25/06/2025 13:20

MidnightPatrol · 25/06/2025 12:20

Yes but they can’t actually say that because the pensioners will have a melt down.

We are having to provide care for often multiple conditions for a huge period of time - a decade or more at the end of life.

I have no idea what the solution is to it however.

I don’t think we can actually blame people for living longer, just recognise it’s a factor in the NHS’ decline.

pottylolly · 25/06/2025 13:22

in other countries GPs aren’t gateways to hospitals and you can book directly with consultants (even in China where most GP work is now automated) as GPs don’t get paid for referrals. They are a seperate service and GP salaries (and working hours) are usually lower as a result. It is absolutely mind boggling how some UK GPs can earn many multiples more than that a specialist consultant. It would save so much money.

Itallcomesdowntothis · 25/06/2025 13:23

scalt · 25/06/2025 11:43

Politicians like to tell us that the NHS is the “envy of the world”, but has anyone in the world tried to copy it? And the sacred NHS kept being sold as a reason for lockdown going on and on and on and on. “Protect the NHS.”

Yeah no it really isn’t. Many many many other countries have universal healthcare which works a lot better. I speak to close family in three other counties and doctor appointments are faster, consultants are easier to come by, treatment is leading, etc. It’s such a narrow view that the UK has about their healthcare.

I should add my parents live two hours outside a major Canadian city and there are two new hospitals being built within an hour of them (in different directions). When my father needed specialist treatment he was given a choice of three hospitals and given dates at each and what would suit him.

BlackCatGreyWhiskers · 25/06/2025 13:23

ExpressCheckout · 25/06/2025 13:02

To be honest, as a cancer patient I get sick to death of the "but the NHS needs more funding" and "aren't they all angels" crowd.

Yes, there are some good people, but there is far more nastiness, supercilious behaviour and bone-idleness than people realise.

People who only occasionally use the NHS for minor things simply won't realise this. They seem to treat the NHS like some kind of untouchable religion.

Once you actually access the right care, at the right time, in the right place, and hopefully with a polite/friendly member of staff, it's often fine.

But it can be a real battle getting there, and many people don't have the time, energy or ability to battle GPs who don't listen and NHS nurses who gaslight.

I wish you and your OH the best.

I don’t disagree. I think the NHS is almost inaccessible now for working people. I end up using private, even for GP appointments now and it’s frustrating. Must be much worse for people who actually need to access the service to manage a health condition like you. Sorry for your experience.