Work being unfair

[Protectivemummy2025]

Hi all, I am just wondering if my work is being unreasonable! I work in a call centre and have done for 6 years. The work has always been the same and we have all been very efficient with it.. the issue now is that our company bought another company and they decided within months to close down the other company’s call centre and their websites etc. and merge it into ours.. people have lost their jobs, we’ve had a small amount of training but there has been no additional pay or anything, we’ve not even had new contracts. Does this seem fair?

Have you been given more work to do? How much has your job changed?

Work has changed a lot & we now take calls for both businesses and deal with emails for both - the opening hours of the businesses are the same so that hasn’t changed

Have your tasks or responsibilities changed significantly?

Mergers/acquisitions are common and existing staff wouldn't usually be given pay rises. You can only answer so many calls/emails no matter which company they come into so if your hours haven't changed I don't see the justification for a pay rise?

If you feel you need training to handle communications for the other business then ask for it.

My team works on insurance OB and website quotes and then there are the phone staff but instead of doing just one company’s workload we have two now.. our tasks and responsibilities have stayed the same but over two companies worth and by shutting down the other call centre and letting all the staff go because our team is more efficient and has better systems seems unfair on both us and the other staff who lost their jobs.

there was one weekend where I had my usual OB tasks but I was on the phones by myself and they didn’t switch them off and it was for both companies

If you’re doing the same work for the same hours then it’s pretty irrelevant if you’ve got twice as much work because you’re doing the same hours, so it’s the same amount of work.

You can’t take a phone call faster than you can take a phone call.

unless you are suddenly working a load of unpaid overtime I don’t see the issue. You do what you can in the hours,

This is fairly standard and pay rises aren’t the usual in this situation, it’s more a case of be glad they shut the other site and not yours, you could have easily been the ones to end up jobless

Contractually it doesn't sound like your actual duties or hours have changed, there's just too much work now? Do you have a union? It sounds like there needs to be a complaint made about the training and volume of work now.

But you aren't doing two sets of hours. You're just taking different kinds of calls half the time.

I don't see an issue really.

You're doing the same work for the same money during the same hours.

You're just busier by the sound of it.

Is the issue something like that previously you might have taken say 5 calls lasting 5 mins each in an hour and had downtime for the remaining 35 mins which you could spend as you pleased but now you get 10 calls lasting 5 mins per hour so just get 10
min downtime per hour.

If yes, you have no chance of a pay rise and as someone else has said you are lucky you were not in the pool who lost their jobs completely!