I signed up with a free trial of LinkedIn Premium as I'm looking for work.
I've had a free trial before and if you forget to cancel it, it costs something like £35 a month, I forget the amount exactly, and you can cancel it anytime.
Last night I noticed my trial had rolled over onto a pair account, but they had charged me £359 for the whole year upfront via my debit card! 😲
I really can't afford it, I was panicking. My bank was closed so I went on LinkedIn and raised a dispute late last night. It said I'd hear back within 5-7 days.
I was really worried it was sharp practice from them and that they intended to con me out of the money, so I intended to call my bank first thing. I admit it was my mistake but it obviously wasn't clear to me it was an annual payment not a monthly one.
I've been rehearsing what I'd say to LinkedIn if the bank couldn't help, either pleasing for mercy or threatening exposure etc.
But, they've refunded it already!! And, on a Sunday too!
I'm so, so relieved. I don't have to spend the next week worrying about how I'm going to afford to feed my DC this month or fighting with LinkedIn about it.
I'm not sure if the law is they have to refund it, or if they're just being ethical, but either way their amazingly prompt refund has saved me a whole load of stress and has repaired my trust in them as a company, meaning they haven't lost me as a customer, nor had me all over social media badmouthing them - instead here I am singing their praises! Other companies take note!!
Sharing incase anyone else does similar, to encourage you to ask for your money back, not just blame yourself for making a mistake!