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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Cleaner on phone all the time

60 replies

waitingforever · 20/06/2025 10:35

My cleaner who charges £19/hour is on the phone the entire time she cleans (5 hours). She is working ok nothing exceptionally good or bad but it annoys me so much that she continuously talking while doing her chores. I am not sure of any other job where you can talk on phone and work. Am I unreasonable? Or should I mention it.

OP posts:
AmberTurtles · 22/06/2025 03:16

It's not affecting her work so why are you so bothered by it? It sounds like you're more than a bit controlling. She's doing no harm, she's doing her job well enough so this is a you problem.

NippyNinjaCrab · 22/06/2025 03:41

Is she having a 2 way convo or maybe learning a language? Annoying either way tbh and I would want to ask if she could stop while you are out of your office.

Flashahah · 22/06/2025 03:42

waitingforever · 21/06/2025 09:50

Actually she is from an agency run by a lady as she doesn’t speak English. I like her, she is pleasant but when downstairs - the constant chatter is annoying plus if I have to tell her things it feels like I am interfering in her conversation. Difficult to explain but when you have two people on work calls when you come out you need quiet in the kitchen to have a cup of tea, lunch, etc. not another person chatting away.

why 5 hours - it’s a big house with lots of rooms and floor so she needs time

why cleaner - I don’t like cleaning, I am progressing at work so want to focus on that, I have young kids so can’t do everything by myself.

I will try to be more understanding and see how it goes next time.

So I presume the cleaner comes once a week?

How often does she happen to be in the kitchen when you come home it fir tea or lunch? You’ve a house that has lots of rooms. She speaks quietly as you’ve said. You can’t be interacting with her that often in a working day to find that difficult.

How much of a disturbance can it actually be?

If you’re happy with her work, I’d leave her to chat.

PoopingAllTheWay · 22/06/2025 03:57

Talking on the telephone. I presume with a ear piece so she still has 2 hands to clean

If shes good and you trust her i wouldnt say anything to her

I had a cleaner awhile back when i was a carer and sick myself and she would come in, i would make her a Tea and she would sit and have a quick lunch as she was going from job to job and sometimes she would even bring her baby with her

If you trust someone, they are worth their weight in gold and you should look after them

RawBloomers · 22/06/2025 04:46

I think a frustration with the chatting if it’s disturbing you is valid and you could ask that she not chat while downstairs (or whatever floor you work on). But not simply because she’s talking while cleaning. It’s not the sort of job where talking will necessarily distract from the quality of her work.

There are lots of jobs where people talk all the time. I’ve worked in factories and behind the scenes in shops where we spent the whole time chatting. It wasn’t on the phone because people were right in front of us, but we chatted, pretty much non stop, for 8 hours about things that weren’t anything to do with work. The same can be true in plenty of manual labour jobs. I have a friend who’s a gardener who often phones me while she’s working. I’ve seen dog walkers clearly chatting on the phone. (Also lots of nannies, though I think that’s not reasonable as frequently clearly a distraction from their charges).

Andthatrightsoon · 22/06/2025 09:53

Upstairs, downstairs eh, OP?

retiredpickme · 22/06/2025 13:13

I think it’s just a case of get another cleaner if it’s annoying you.

retiredpickme · 22/06/2025 13:15

waitingforever · 21/06/2025 21:11

What has that got to do with the original
post?

Then what has the fact she charges £19ph got to do with anything?

OliviaBonas · 22/06/2025 19:05

waitingforever · 22/06/2025 00:31

@Anotherscrubber Thanks for answering in detail.
this is outside of london. I provide all the equipment, cleaning stuff, cloth, etc. I offer her tea, coffee, etc. all the time. I treat her with utmost kindness and respect. There are plenty of cleaners here as when I was looking quiet a few were interested.
Yes she is on phone 90% of the time even when hovering. I don’t know how she keeps up the conversation but it is on.
if she was listening to music, podcast, etc it wouldn’t bother me but continuous chatting does. Specially when I come out and want some
peace and quiet when my job is exhausting. I am
paying her and she is in my house. I won’t go to anyone house and keep talking on phone endlessly cleaning or otherwise and expect same from her.

I might not say anything with all the post here in case I hurt her feelings.

She does well then to hold the phone whilst hovering 😜

LameBorzoi · 23/06/2025 08:19

Some people need that type of input to be able to do tasks such as cleaning.

I personally hate trying to work in the house when my cleaner is there - I organise to work elsewhere!

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