DD (adult SEN) had a long awaited medical appointment today, arranged weeks in advance so plenty time to get her prepared for it. The receptionist informed me that this appointment can either be face to face or via telephone. As DD has significant speech difficulties I explained it had to be face to face. All good.
Except that first thing this morning I received a text stating that the appointment had been changed to a telephone call. This obviously wasn’t going to work so I rang the GP surgery, spent 50 mins on hold before getting through. They couldn’t see why the appointment had been changed as it definitely said on her computer for it to be face to face. Cue another 15 mins on hold while she messaged the professional DD had the appointment with - turns out she had messaged me direct as she had decided to WFH today. Not a thought to check if that suited those she had appointments with.
I get that WFH suits a lot of people, but surely it’s common sense to check that your work that particular day can be done from home?
As it is, DD has now missed her appointment through no fault of her own, and who knows when she’ll get another one. GP surgery were very apologetic as I think they were as annoyed as I was!