With my customer service expectations?

[Winterjoy]

Another day of being completely blanked by a shop assistant and I'm starting to wonder if I'm out of touch and this is just the norm now in customer service?

I'm not expecting every member of staff in the shop to acknowledge me and have a conversation but I've just had an encounter at the checkout where the person serving said not one word to me (no response even to my 'hello' - it was honestly like I'd spoken to a brick wall!).

I know in the grand scheme of things it does't really matter but for some reason this time it's put a bit of a downer on my evening.

If you work for one of the big retailers do they train you at all? I know when I was in retail (a few years ago now) basic service skills were drilled into us as standard.

I'm not in the UK.

I haven’t noticed this.

EG today at Apple, Waterstones, Tesco, M&S, Sainsbury’s, all the staff I came across acknowledged me eg smiled or had some form of polite conversation. Apple in particular gave me a goodwill gesture by replacing my device for free.

I’m in my 20s in London. Generally this is my experience everywhere so I just assume it’s the default! I do tend to smile at staff if they look at me though - used to work in retail when at university so I try and be chill/respectful to retail staff.

I think the best stores for customer service are M&S, IKEA, Apple & Selfridges, and beauty retailers like Mac/Sephora.