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Share your dilemmas and get honest opinions from other Mumsnetters.

How to deal with careless tradesman

7 replies

outlanderish · 13/06/2025 08:33

Bit of a dilemma with a tradesman. A friend of mine has recently gone out on his own as a carpenter. Known him for donkey’s years and wanted to give him a bit of a leg up, so I got him in to do quite a bit of work: building in our stairs, some bunk beds, wardrobes and bench seating. He’s just starting out, so I wasn’t expecting perfection, and he’s not charging top dollar. But it’s still around 8 grand’s worth of work, so not exactly pocket change.

The problem is, he’s been pretty careless. He managed to get glue on our carpet, a patch about the size of a palm. He had carpet protector down but missed a spot, and this kind of thing just shouldn’t happen. He also leans offcuts and rubbish up against our expensive cream curtains. One piece had glue on it and stuck to them. Luckily it came off with just a small mark, but still, it’s not on. Then there’s the rubbish. He’s been chucking it in the front garden and it ended up all through the bush, damaging it.

He’s generally pretty messy and it’s starting to really get on my nerves. I want to help him out, but at the same time there has to be a bit of respect for our home. That being said, the work he has done has been good, not amazing but good and a good price. What would you say to a tradesman, especially a friend, who’s being a little careless?

OP posts:
AudiobookListener · 13/06/2025 08:51

Ask him to claim on his insurance for your damaged carpet and curtains. If it turns out he doesn't have insurance, then he's a rogue trader, not a careless one.

x2boys · 13/06/2025 08:54

I think you just need to have a conversation about it ,it will help him in the long run becsuse as his business, ( hopefully) starts ti take off, he's not going to want bad reviews from other customers so he's going to be more mindful.about accidents and tidying up after himself.

Needtosoundoffandbreathe · 13/06/2025 08:58

More and more I am realising you have to move and protect anything which is important to you yourself. I used to think my parents were OTT in doing this, but they really weren't. Out of a host of tradespeople who have done work for us, only the female decorators and a bathroom fitter who did some remedial work were anything like as careful and respectful of our home and our property as we are.

Blackdow · 13/06/2025 08:58

Surely you just ask him when replacement carpet and curtains will arrive? You’re not doing him any favours if you let this go because he needs to learn now what is acceptable when working in someone’s home. If you don’t, then he’ll do the same next time or do more damage in your home and his business will fail and he’ll end up in small claims court and with bad reviews.

He is your friend. Talk to him and ask for replacements for what he has damaged. That is what insurance is for.

TheSlantedOwl · 13/06/2025 09:00

You have to talk to him about all of it and have him reimburse you.

He's not your child.

PennywisePoundFoolish · 13/06/2025 09:06

I think you'll just have to be fairly blunt and say no matter how high quality the work he's done is, he needs to consider the overall customer experience will be what builds (or breaks) his reputation. Being left with a damaged carpet is going to piss off 100% of customers and he needs to rectify it.

Accidents do happen, but being messy is going to increase the chances - it wouldn't take much extra time to have bags to put his rubbish as he goes. And when using solvents etc taking extra measures. And he has to make it right

Yellowpingu · 13/06/2025 09:37

As he’s your friend and you’re trying to help him out the best way you can help him is to speak with him and let him know. It doesn’t matter how great his workmanship is he won’t get recommendations and repeat business if he starts out like this.

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