(Reposted for traffic)
So about a month ago I booked a cleaning company to do a 2 hour weekly clean. I told them I am looking for cleaners to help me with specific cleaning tasks that I can't do due to an injury. I am at home every day and manage to do day to day light cleaning but struggle with tasks that are considered more of a deep clean. They agreed and said "no problem" and all was well. It was agreed they would work from a list put together before they come by me. When I compile the list, it's in order of importance and I've told them because I dont know their timings, it's not a problem if they miss things off the jobs nearer the bottom (if they have ran out of time) in order to do the jobs at the top to a good standard.
They have been twice so far and each time I have felt a bit disappointed when they have left for the following reasons.. (these examples are from both 2 hour cleans)
I asked them to give the main bathroom a good clean including the blinds. They didn't touch the blinds as they are slatted blinds and still very dusty.
They cleaned the main bathroom with a dry cloth and, as I was watching TV from the bedroom next door, all I heard was the sound of a bottle being squirted. No hot/warm water used at all as I would have heard it.
When I asked them to give the kitchen worktops a good clean, they only cleaned in front of the toaster, because I found a big pile of toast crumbs underneath and behind the toaster.
When I asked them to give the kitchen/dining room floor (cream porcelain tiles) a good clean, they left it very streaky and they had only mopped around the legs of the chairs and table, instead of lifting up the chairs onto the table before mopping. So dog hairs and paw prints were still there around the chair legs after they left.
I asked them to give the kitchen cupboard fronts a good clean. (They are cream wooden units and were a bit grubby with fingerprint marks and dogs rubbing against them) When I walked in the room to get a drink, I saw they were using a dry cloth and glass cleaner for this job.
Stairs carpet was hoovered using just the pipe/ nozzle from a Henry hoover which created random horizontal lines on each step. So the corners were completely missed and dog hairs were not hoovered up in the corners/edges.
I follow a few cleaning accounts on social media who are very thorough with their cleaning and also a couple of traveller girls who are EXTREMELY pedantic about their cleaning, so I wonder if I'm being too picky because I've been so used to watching their work, or do I need to say something? Everything just feels extremely rushed and sort of slap dash.