Buyer of TV wants his money back

[Idiot123]

We sold our old TV today (only a few year old) via Facebook. Listed the exact tv it was and a clear picture of it working, included that it was fully working. My husband put it up and was dealing with potential buyers.
anyway, someone came for it today (in a lorry) never asked to see it working (I've baby brain I didn't even think to ask but he was happy to take).
he slung it on his shoulder and had the mount and remote in his free arm even though I offered to help.
hes now claiming it's broken (damaged screen, I'm guessing the pixels maybe?) and he wants his money back,
It definitely worked in our house, we checked when it was off the wall as we cleared all the info such as accounts like Netflix), I'm not sure how secure it would have been in a lorry ? Plus with the way he handled it I dunno. I have CCTV but he parked at the end of the street at the top of ours so the motion recording cut off.
I don't want to give him the money back as I know it was fully working but now I'm panicking as I never showed him, I have a baby I don't want him coming to my house all pissed off shouting about

Tell him it was definitely in perfect working order when he left your house with it balanced on his shoulder. If he damaged it in transit, that is solely his responsibility.

He has no recourse. If he wanted to check I he should have asked to do so. I'm afraid he can be as annoyed as he likes but he's no right to a refund.

I would get your husband to reply that you will not be giving him a refund, it worked when collected and you have no guarantee that if he returned it he would be returning the same TV.

He's trying to intimidate you because you're female. Tell him he'll have to talk to your husband about it.

Exactly. He has the same TV at home and has most likely "bought" yours to swap with his. It's a common scam. Block and ignore.

Caveat emptor.

Sold as seen. Block and ignore.

At best he has damaged it in transit, and at worst he's a scammer trying to palm off his old TV on you and get your new one for free.

Nope block him and if he comes around dont answer the door

Totally his fault. You listed it clearly, he didn’t ask to see it working, then chucked it around like a sack of spuds — classic man, doesn’t read instructions, breaks it, then blames someone else. Don’t refund a penny. Sold as seen, end of.

Hang on, there is no suggestion at all in that post he is trying to intimidate her. Also, why does her husband have to talk to him about it? She has agency, you know.

You misunderstand me. Large burly man collects purchased item from OP, damages it on the way home, then realises that she's a young woman on her own in the house with a baby, so thinks he can go back and demand a refund because hey, she'll be easily persuaded into giving him his money back.

I doubt very much that this bloke would be trying it on had the OP's DH had been at home to hand the telly over. Hence my suggestion that the OP could shut the man up and get rid of him by mentioning the husband he could talk to about it instead.

Nothing to do with the OP not having 'agency' as you put it.

Everything to do with the buyer taking the piss because the OP is female, and he'd be unlikely to do the same if she was male.

Sold as seen.

Sold as seen

Just don’t respond, you literally owe him nothing

Oh I had this with a mobile phone once. It's a total scam! I did actually log it with 101 and they put a note on my address as I was so worried he would come back and get nasty. Once I told him I knew it was a scam and the police were aware he suddenly blocked me and I never heard from him again. I see a lot of 'broken electronics wanted' posts here and I always wondered why. Now I know!

Except…..he hasn’t, by OP’s account, gone back to the house or demanded a refund. Stop making things up.

It’s right there in the OP. He wants his money back.

It’s rubbish but I’d give the money back because I wouldn’t want to risk him turning up at my house

Did you not read the thread. The whole point is he's demanding a refund??

Yes, he “wants” it back. No suggestion he made a “demand”. Language matters.

Yes I did read it. Did you? All OP has said is that he wants his money back. Thats it. No demands, threats, shouting, turning up or anything else, unless there is a big drip feed on the way.

How has he contacted you OP ?

I would tell him, by the same medium, it was working before he took it and he needs to Google caveat emptor.

Thanks for all the responses,
just to clarify, he was messaging my husband not me, and he didn't come back to the house and say he wanted a refund - I was just worried he would (maybe he will tomorrow when he's back in the area idk), just me panicking about what ifs lol.
ive seen the pictures now it looks like a small damage on the outside that done the screen so yeah his fault 🙈

This.

No oxygen. He’ll sod off quicker this way.