To make a long story short, ds aged 2 suffers from eczema and had got it very severely all over his body. Have just registered at new doctors as we have moved and new doctor prescribed him steroid cream to help clear it up. Worked a treat, had a follow up appointment and he was very pleased with his progress, but said once I stopped using cream if it flares up to come back and see him rather than any doctor at practice.
So I stopped cream on Tuesday and by this morning ds' skin had really flared up and he has been complaining he was sore. So I phoned doctor who told me I could have an appointment with this particular doctor in a "couple of weeks", I said I wasn't happy with that as it was a very distressed 2 year old we're talking about and she told me that there was no concessions made for young children and bring him in a couple of weeks. I asked if it would be possible for the doctor to call me so discuss the situation over the phone and she took my number and said that she'd pass it on "if she saw him"
I have just called back as I haven't heard anything from doctor, and have found out that she didn't pass on my request. I asked what else could be done and was told "just make an appointment for a couple of weeks or leave" I was really shocked by this attitude and feel really angry. I know that doctor's receptionists are under a lot of pressure from patients, and I said as much to the lady on the phone, but I always thought that people made more of an effort when a child was involved. I know at my previous surgery the staff were really helpful regarding ds. So now I don't know what to do, have a very sore child who isn't happy and not sure if I should complain about my treatment?