To think it shouldn’t be this hard to get their mistake fixed?

[LoveHearts69]

We had a new fridge delivered last week and the company delivering it took all the packaging off to fit it through the door. When they left we noticed they’d completely destroyed our wooden flooring in the hallway area. (Pics attached). We contacted them to let them know and they said we need to get them three different quotes for them to compare for repairing it!

I’ve contacted 4 local flooring companies and they’re all either not replying or saying they can’t help with repairs. 😩 I can’t even seem to get one quote at the moment. The entirety of our downstairs is this flooring so replacing the whole of it would cost a lot and not something the delivery company would cover! What would you do? Would you just let it go?

You can probably fix that yourselves with specialist wax. We did the same when I accidentally dropped a dumbbell on my parquet floor. I’m not in the UK but you should be able to buy a parquet repair kit, or a wood retouching kit from a diy place. We had wax like sticks that you melted and pressed into the gap, then polished. They come in different colours to match different woods. I used similar to repair a gouge on my sideboard.

Completely destroyed is a bit over the top.
Maybe one of them floor marker pens or wax will do the trick.
Tbh i dont think it would bother me then again im hardly home.

It’s upsetting when nice things get damaged. But that’s hardly “completely destroyed” and I wouldn’t expect the delivery company to replace even the hallway floor for that, much less the whole downstairs! I’d probably see if I could disguise it a bit and move on - I actually had decent results with a wax crayon on a scratched piece of wooden furniture.

I think you know that there's no way the delivery company are going to replace the whole of your downstairs wood floor for the sake of a few relatively small surface scratches.

They're happy to look at repair quotes, and asking for 3 is reasonable.

Have you tried posting on trustatrader or checkatrade or similar. You just post once and then all of the local trades that are interested get back in touch with you.

You need a French polisher, that's the kind of thing they can do.

You don't need a flooring company, they're just fitters. A carpenter, joiner or French polisher will be able to fix that—if it's solid wood it's an easy fix.

There's a carpenter near me who can work magic with invisible wood repairs (not in the UK so no use for you I'm afraid).

Oh amazing, thanks so much! I didn’t know this existed so that’s really helpful, I’ll have a look! ❤️ It was just frustrating they weren’t careful at all…it’s quite a hard floor to actually damage like that, our toddlers haven’t managed despite multiple attempts 😅

Thanks! This makes more sense and probably why I’m struggling with quotes! Thank you so much everyone! 🙏🏼

You need to search explicitly for wooden floor specialists not a flooring generalist so you may need to go further afield.

No, I wouldn't let it go. I might accept a bodge job if I did the damage myself and was paying for it and making the choice, but you are entitled to have it rectified i e. Replaced, refitted, and matched, not cheaply patched over.