I did a current account switch at the start of May, which they had the date of 19th May for the switch over (it was the earliest date they offered). I had to do a switch as I needed a joint account arranging and my current bank were being a nightmare over it.
Anyway, since the switch I've had endless problems with refunds. I'm at a loss as to how to sort this out as I'm being passed from pillar to post.
If anyone has any advice, I'd really appreciate it!
First issue is with a refund from Monsoon for undelivered goods of £191. Lots of back and forth with Monsoon and them delaying refunding me meant I started a dispute with my then bank (RBS) on 14th May. I was aware my switch date was coming and wanted to get it sorted asap. As it was, Monsoon finally agreed the refund on 20th May. Initially they refunded only 2 of the items as they misread the quantity (I ordered two suits in the same size, and one in another size). I contacted Monsoon immediately on 20th May when I received the refund confirmation email and they apologised and send the remaining refund. On 22nd May that refund was made in to my new current account (first direct) but redirected from the RBS account. I know it was from Monsoon directly as it was for the 2 seperate amounts as I've detailed above.
On the same day (22nd May), RBS emailed me an update for the dispute saying they were issuing a refund of the total amount. This was never recieved in my first direct account. Obviously my RBS account was now closed, so any refunds should have been sent to my first direct account. Once your account is closed under the switch scheme (you have no choice on this) you no longer have access online to any of your statements etc. So I have no way of knowing if RBS put this money in to the closed RBS account or not. But nothing other than the refund from Monsoon was recieved in to my first direct account.
Yesterday, the two amounts credited by Monsoon were debited back out. After discussion with both RBS and First Direct, I'm basically getting nowhere. First Direct tell me that the money was requested by RBS. RBS dispute team are confused as hell, don't understand the issue, and just keep saying it's a closed account so we can't see what has happened. They wre ringing me back later, but as things stand it feels like I'm not going to be getting this money back. I cant understand how things have gone so wrong! Can anyone advise on what to say to make them understand? I have been waiting nearly 3 weeks for them to send me a statement as it has to be paper. So that isn't helping matters either!
I have another refund problem too, but as this is so long now I'm not even going to go in to that one!
Please help, I'm £250 down in total, and getting nowhere!
I should also add, please be gentle. Im currently very stressed as I'm getting married in 7 weeks and as of 3 days ago, have no dress as the alterations have all gone wrong with the bridal shop/seamstress! So I've got that huge issue to deal with alongside all the usual wedding issues. This is just another big stress on an already hugely stressed person!