More asking for help than Aibu

[supamummy]

Good afternoon
I need some help please

I bought a rollator, 4 wheeled walking frame with seat. the brake broke quite soon after buying about a month, but only the 3rd time of using. and a part was sent to me to replace it myself.

After getting someone to change the part for me, this took a few weeks.

I was then afraid to use the rollator, fear of it breaking again.

Then a wobble became evident, making the rollator unusable for me.

I've probably only used the rollator a handful of times.

I've been trying to get a refund from the company. Nobody will speak to me on the telephone, this has all been discussed by email.

They've beaten me into a credit note

But they don't have any other rollator that are suitable

I need my money back

Please help

This is quite disjointed I know I'm sorry.

Try asking citizens advice for help

I'd buy another rollator with a different company as it sounds essential then go to CAB and pursue the refund separately.

That's not good, sorry this happened.

Legally you are entitled to a refund for faulty goods.

Do you have anyone in real life who can help you write a stern message setting out your legal rights?

If not, I bet someone here can help you compose something.

Re open your complaint and escalate it within the company. Make it clear you want a refund of what you paid.
If you don't get anywhere you can speak to trading standards for support.

OP, in law, something has to be fit for the purpose for which it is sold. “The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
After that, you lose the short-term right to reject the goods and you'll have fewer rights, such as only being able to ask for a repair or replacement, or a full or partial refund if this doesn't work.”
It’s a pity that you accepted the credit note. Write to the company stating that you do not want to purchase another of their products after the first fell so far short of expectations, and point out that the first fault occurred well within the thirty day period. Say that you are asking for a REFUND, and enclose the credit note with your letter. Send it signed for so they can’t say they haven’t got it. If they are reasonable, they will send the refund. If you don’t hear from them, keep writing. Tell them you are prepared to escalate it to trading standards/small claims court. Do not give up, and don’t let them fob you off!

Thank you all for your replies.
I will try to compose an email to them.
It will be tomorrow now.