Had a really bad day dealing with unreasonable clients

[seriouslytickedoff]

I work in a legal office doing conveyancing and find the number of clients who know better than me and who want me to jump to attention whenever they email is steadily on the increase. Some people have even googled something I have told them about and they come back and argue the toss - I'm in Scotland and they are usually looking up English law. I have been doing this job many many years and I know what I'm talking about. I more or less fix my own fees. I am thinking of adding an arsehole tax (lighthearted before I get pelters!) WIBU? What would you do to level the playing field and make you feel better about these twats?

I apply a tosser tax....or a lovely person discount depending on how you want to look at it.

Take longer to deal with them

Buying a house is a big deal. Hundreds of thousands of pounds is at stake for the average person. Millions for many. See it from their point of view. Of course they are going to google things. They are paying you a lot of money and need the job done in certain time constraints - not necessarily set by them but others in a chain.

The day before we were due to exchange a problem arose with the septic tank, it didn’t comply with certain regulations and to make it comply was a cost of around 20k. We googled the fuck out of the laws and regulations around septic tanks, soak aways and in three days become experts on them. Solicitor was next to useless. I’m sure you are very good, but you are dealing with people at one of the most stressful times of their lives, so whilst you may think of adding an asshole tax, bare in mind it means the world to them.

I totally get that. I had someone today ranting and raving at me for not moving something on. I hadn't even received the Offer for his house. It was totally not within my control. He wouldn't even let me speak. I do everything really quickly and deal with things straight away but I can't produce something out of nothing. Anyway, I got really ratty with him and he backed off somewhat. Re your issue with the septic tank, that should all have been dealt with early on. It is obvious if there is a septic tank, your solicitor was to blame there. Sorry you had so much stress.

OP do you work alone or for a company, ie., is there anyone else who gives you support? If not, would it be worth employing someone to take some of the pressure off you? I used to work as secretary/PA to a conveyancing solicitor, and handled a lot of the 'arseholes' for her, leaving her free to get on with the job.