In the council I work for, the repairs done by our Building and Maintenance department are done to the best of their ability on a tiny budget which is spread across a few thousand houses and flats.
Yes you will get cheaper vinyl flooring than you would probably like, but you will be given a ( limited) choice and if you want to lay your own, you can. Our budget just doesn’t stretch to anything other than fairly basic materials. As it is we generally run out of money by the end of the year, meaning that anything other than emergency repairs end up being cancelled.
And we do work around school
pick ups, hospital appointments, holidays - hell, one woman I spoke to the other day cancelled the appointment to have her new windows fitted because “Oh no dear, I always go shopping on a Tuesday.” So despite having had the appointment confirmed with her ten days prior by text and email, and the contractors booked for a specific time, we cancelled it and rebooked for a time that she wasn’t out shopping. So that’s one day we had to pay for contractors who we couldn’t use. Multiply that sort of thing by a few times a month and you are racking up loss of time, manpower and resources.
We do not have keys for individual properties, we rely entirely on tenants being home to grant us access. So if they lose their keys ( and oh my GOD they lose them all the time - only the other day someone lost hers in a tree) they have to sort out a new set with a locksmith. At their own expense.
something I DO see in Social housing is that while plenty of people take good care of their properties and maintain them as much as they can and decorate and take pride in keeping them looking nice, the higher percentage of people in SH with mental health issues, chaotic dysfunctional families and anti social personalities means that a high percentage of the houses end up with windows smashed in, furniture trashed, rubbish in the front gardens etc because there’s no money to pay to have it taken away… all of this gets fixed - “for free” by the council.
Then you have heat poverty - and mould. People refusing to ventilate their properties because they don’t want to let precious warm air out resulting in mould. Completely understandable - but who has to fix the mould? The council. We can only do so much - the reasons why people are poor and living in poverty - that ship has sailed. Do I think they should be given more opportunities? Yes. Do I wish the education system hadn’t failed them ( and their parents, this shit is multi generational) Yes of course. Do I wish they would stop having so many children with useless fucking men and perpetuating the cycle of poverty? A hundred times yes. But that is not the fault of the council, it is interlinked and goes back generations now.
It can only be solved by rigorous cross party agreements made and upheld by successive governments with an eye watering amount of funding that tackles education, health, employment and benefits. Which just won’t happen.