Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Childcare is not a dumping ground for the unemployable

317 replies

UnsolvedMysteriesRobertStack · 30/04/2025 22:18

AIBU to feel frustrated with the new staff in childcare?

I don’t want to sound harsh, but I’m seeing more and more new staff who are simply not suited for childcare, and I’m wondering if they're being sent here because the job centre is forcing them into work. I'm talking about staff with complex ASD needs, and some who haven’t worked since their early 20s but are now being placed into jobs. There are staff who can't read or write, and they expect to just sit or tidy up all day. My colleagues and I are picking up the slack, feeling understaffed, and having to tiptoe around these situations. It’s never been this bad before.

Some staff won’t touch certain fruits due to sensory issues, can’t read a book, can’t communicate effectively, can’t lift, can’t change nappies, and struggle to talk to parents. And they’re all getting paid the same as the rest of us. I’m just wondering where these people are coming from, as it feels like there’s no industry standard anymore. It makes me feel like my qualifications and experience are being devalued. We’ve been patient, but the burden feels heavier each day.

OP posts:
BooneyBeautiful · 03/05/2025 00:11

XenoBitch · 02/05/2025 23:11

I remember reading a book written by a comedian who worked in a care home for a while. He recalled a new member of staff who was visibly shaking and covered in self harm scars. She did one shift and never came back. He predicted that would happen too.

Isn't this sad? What sort of society are we when we are putting vulnerable people in these situations? We are highlighting childcare here, but this must be happening in all sorts of areas, such as care homes etc. You have a scenario where vulnerable people are looking after other vulnerable people, including children. This can't be acceptable.

JenniferBooth · 03/05/2025 00:46

Its been happening with care homes for years Looks like ppl only started to care when it was also affecting childcare settings

batabata · 03/05/2025 00:50

CyanMaker · 02/05/2025 23:30

batabata yes the baby died and the story was in the news (the U..S) where I live.

I'm so sorry - that's awful!

XenoBitch · 03/05/2025 00:53

BooneyBeautiful · 03/05/2025 00:11

Isn't this sad? What sort of society are we when we are putting vulnerable people in these situations? We are highlighting childcare here, but this must be happening in all sorts of areas, such as care homes etc. You have a scenario where vulnerable people are looking after other vulnerable people, including children. This can't be acceptable.

It will get worse when those very vulnerable people are kicked off benefits and made to look for work in sectors that are totally unsuitable for them.

Onemorenamechangeagain · 03/05/2025 00:53

OK I have a question. What jobs would such people be best suited to?

WorthyOtter · 03/05/2025 01:00

This definitely isn't the case in my son's nursery. Yes most of them are younger girls, but they all either have qualifications or are working towards them and they do a good job. I think this is very much your employer. I looked around before my son went and felt comfortable and happy, it's all very open plan with cameras everywhere, so I know it's all protected

Dontlletmedownbruce · 03/05/2025 09:32

This is so sad, I'm in childcare but not in UK and expect I've been lucky because most of my colleagues are well able.

In my experience childcare workers are divided into 5 broad categories.

  1. the core staff who see it as their profession and are the backbone of the industry. They usually start out as young women with low enough qualifications and gradually build up these (usually reluctantly). They are the type of bright and capable person that the academic education system didn't suit. They love children and are hardworking and grossly undervalued. I've seen some bursting with enthusiasm in their 20s and becoming worn out in 30s as they can't afford to live a good life and it's very wrong.

  2. recent highly qualified graduates who bring life and enthusiasm but are gone within months as they are just using it as a stepping stone, often progressing into child OT or speech therapy etc.

  3. foreign workers who stay a year or so, mostly European. They are very well qualified and reliable but often have poor English and work hard to improve this and then leave.

  4. Young women who see it as easy or have been pushed into it my family and are useless. Often nice gentle types but are lazy and unfocused, or just incompetent. We had one who never worked a full week and called in sick every other day. Thankfully nothing as bad as PPs suggest so far. We have had a few that were let go after a trial period. These have to be carried by their colleagues and create more tension than they are worth but often are needed as a body to fill the ratios.

  5. mothers who want part time work. These are the ones with potential, if they can be accommodated. We have people with degrees and work experience in law, engineering, IT, management and many very motivated highly capable women who are doing this as a lifestyle choice. They tend to take their role very seriously and do every qualification on offer. Many are former parents of the nursery, I think we had 3 approach in the last 2 years asking about work experience. They only work PT though term time so leave many gaps.

Hwi · 03/05/2025 10:13

Sugargliderwombat · 30/04/2025 23:39

This is why the absolute best nurseries are the rough around the edges, pack-away, church hall style nurseries. Their money goes on staff not on fancy gimmicky products to entice parents in.

Spot on!!!!!

pollymere · 03/05/2025 10:47

My DC has ASD, ADD and mobility issues. Children love them but they aren't fussed and don't want their own.

So, I was always amazed when it was suggested they go and do an Apprenticeship in Childcare as a step into employment. They are very intelligent verbally so you'd think these Careers Advisors would see them doing something more appropriate to their intelligence. However, they have issues remembering things without writing them down and are unable to stand for long periods of time. They tried doing a job that involved standing and had to give it up. I don't understand why anyone would think Childcare would be a good option.

I completely understand that your issue isn't about people with disabilities working in Childcare but rather that even with reasonable adjustments these are people who are unable to do the minimum required for the role.

PerkingFaintly · 03/05/2025 11:11

I'm quite sure there's a deficiency model going on in the heads of many of these Career Advisors – starting with the Career Advisor's own perception of disability as deficiency.

"You're can't do certain specific things, so you're deficient" => "Children can't do some things yet, so they're also deficient" => "So you're the same as a child" => "So you should go and be with the children".

MyOliveHelper · 03/05/2025 11:20

Poppyseeds79 · 30/04/2025 22:23

Well where are they coming from OP? I'm assuming they're taking part in recruiting interviews? Maybe ask your boss why they're hiring unsuitable people?

Now, this is a comment where I might stray into the ableism I mentioned in another post but I have a few friends in childcare, including one that owns a nursery. To summarise, they feel they're having to make so many reasonable adjustments for staff they've hired (sometimes without fully knowing the whys and whats) that they find it are having to employ extra staff.

Personally in the NHS, the number of staff who are signed off of unsociable hours means some others work an insane schedule of nights and days.

These sign offs don't always happen until after the person is employed and you have little room other than to work around their needs or keep paying out when you terminate the employment of staff that are frankly burdensome.

homeedmam · 03/05/2025 11:23

Beautifulweeds · 02/05/2025 20:18

Don't they have to have achieved qualifications for the job?

No, all staff don't have to be qualified.
Usually privately owned/for profit nurseries will have the minimum number of expensive level 3 qualified staff, some level 2 and then half unqualified - or even better apprentices as they are cheapest of all and can be paid under minimum wage.

The government is also reducing the requirements for qualification so it will be much easier to achieve level 3.

PerkingFaintly · 03/05/2025 11:48

MyOliveHelper · 03/05/2025 11:20

Now, this is a comment where I might stray into the ableism I mentioned in another post but I have a few friends in childcare, including one that owns a nursery. To summarise, they feel they're having to make so many reasonable adjustments for staff they've hired (sometimes without fully knowing the whys and whats) that they find it are having to employ extra staff.

Personally in the NHS, the number of staff who are signed off of unsociable hours means some others work an insane schedule of nights and days.

These sign offs don't always happen until after the person is employed and you have little room other than to work around their needs or keep paying out when you terminate the employment of staff that are frankly burdensome.

Yes indeed, the law says reasonable adjustments. At some point you can stop and say, "This adjustment isn't reasonable."

But that itself can become a burden on the business when it's happening with a very high proportion of workers.

External actors like the Job Centre or Careers Advisors, funnelling people into this sector, are actively part of the problem.

homeedmam · 03/05/2025 14:15

Poor quality staff in childcare is purely because the nursery either couldn't recruit any experienced/qualified staff or because unqualified staff are cheaper.

Nursery chains aren't hiring people out of the goodness of their hearts or in a misguided attempt at being inclusive. They need warm bodies in the room so they can maximise children = income.

FluffyBenji23 · 03/05/2025 15:00

I agree it's appalling but people who really are unemployable because of illness or infirmity are being forced to take jobs, as they don't qualify for or can't exist on benefits. I have several friends who have had serious health issues (in their sixties) but can't afford to retire and have to work on until 67. One was fortunate and found an admin job with an understanding employer but the other rented their small flat and has gone to live as a 'companion' with an older relative until her own pension kicks in. This is the friend who was directed to apply for a job in a nursery and she struggles to get up from a low sitting position!

Treesandsheepeverywhere · 03/05/2025 16:54

I think it's everywhere OP. We got this with an Estate Agent, he either got the job through family or dumbed down degree.
Completely hopeless and everything took twice as long.

Arran2024 · 03/05/2025 22:17

My daughter works in a nursery. They have to abide by ratios of children to qualified staff - level 3 in childcare. There are unqualified staff there too but they don't count towards the ratios and they can't be left unsupervised with children.

They are helpers and shouldn't be regarded in the same light as the qualified staff.

homeedmam · 03/05/2025 22:44

Arran2024 · 03/05/2025 22:17

My daughter works in a nursery. They have to abide by ratios of children to qualified staff - level 3 in childcare. There are unqualified staff there too but they don't count towards the ratios and they can't be left unsupervised with children.

They are helpers and shouldn't be regarded in the same light as the qualified staff.

That's not true, or at least not legally - unqualified staff do count in ratios and can be unsupervised

In settings on the early years register, the manager of the setting must hold an approved qualification of level 3 or above and at least half of all other staff must hold at least an approved level 2 qualification.

For each age group, one member of staff must have level 3.

The other half can be unqualified. Even students, apprentices and volunteers over age 16 /17 can be counted in ratio.

Dragonfly97 · 04/05/2025 10:53

Fraaances · 01/05/2025 01:35

We leave our most vulnerable people - little ones and the elderly to be cared for by those who are not paid enough to give a shit or educated enough to know. It’s abominable.

This. I blame years of Tory government only concerned with profit and to hell with anything else. I've tried explaining this to my 92 year old father, staunch Tory and possible Reform supporter, who will do his care when he needs it, when care workers are so undervalued and scarce. Dad thinks profits are everything but kicked off when told he'd have to pay to have his ears syringed. Wants the best care, but doesn't want to pay for it.

MILLYmo0se · 04/05/2025 13:05

homeedmam · 03/05/2025 22:44

That's not true, or at least not legally - unqualified staff do count in ratios and can be unsupervised

In settings on the early years register, the manager of the setting must hold an approved qualification of level 3 or above and at least half of all other staff must hold at least an approved level 2 qualification.

For each age group, one member of staff must have level 3.

The other half can be unqualified. Even students, apprentices and volunteers over age 16 /17 can be counted in ratio.

God that's mad! Used to be that way in Ireland too to be fair but for the last decade or so you've needed a qualification

UnsolvedMysteriesRobertStack · 04/05/2025 19:08

Dontlletmedownbruce · 03/05/2025 09:32

This is so sad, I'm in childcare but not in UK and expect I've been lucky because most of my colleagues are well able.

In my experience childcare workers are divided into 5 broad categories.

  1. the core staff who see it as their profession and are the backbone of the industry. They usually start out as young women with low enough qualifications and gradually build up these (usually reluctantly). They are the type of bright and capable person that the academic education system didn't suit. They love children and are hardworking and grossly undervalued. I've seen some bursting with enthusiasm in their 20s and becoming worn out in 30s as they can't afford to live a good life and it's very wrong.

  2. recent highly qualified graduates who bring life and enthusiasm but are gone within months as they are just using it as a stepping stone, often progressing into child OT or speech therapy etc.

  3. foreign workers who stay a year or so, mostly European. They are very well qualified and reliable but often have poor English and work hard to improve this and then leave.

  4. Young women who see it as easy or have been pushed into it my family and are useless. Often nice gentle types but are lazy and unfocused, or just incompetent. We had one who never worked a full week and called in sick every other day. Thankfully nothing as bad as PPs suggest so far. We have had a few that were let go after a trial period. These have to be carried by their colleagues and create more tension than they are worth but often are needed as a body to fill the ratios.

  5. mothers who want part time work. These are the ones with potential, if they can be accommodated. We have people with degrees and work experience in law, engineering, IT, management and many very motivated highly capable women who are doing this as a lifestyle choice. They tend to take their role very seriously and do every qualification on offer. Many are former parents of the nursery, I think we had 3 approach in the last 2 years asking about work experience. They only work PT though term time so leave many gaps.

This is how it is. But now there are people who we are expected to also support and care for when they are supposed to to be our colleagues and help us with the work load.

OP posts:
SnoopyPajamas · 04/05/2025 21:23

Dragonfly97 · 04/05/2025 10:53

This. I blame years of Tory government only concerned with profit and to hell with anything else. I've tried explaining this to my 92 year old father, staunch Tory and possible Reform supporter, who will do his care when he needs it, when care workers are so undervalued and scarce. Dad thinks profits are everything but kicked off when told he'd have to pay to have his ears syringed. Wants the best care, but doesn't want to pay for it.

Do you really think Labour would have done much different? I can't say I do. They're not doing much different now.

I think the political class are all too financially comfortable to care. They don't live on the same planet as the people who rely on these services.

Onemorenamechangeagain · 05/05/2025 00:50

SnoopyPajamas · 04/05/2025 21:23

Do you really think Labour would have done much different? I can't say I do. They're not doing much different now.

I think the political class are all too financially comfortable to care. They don't live on the same planet as the people who rely on these services.

We had 14 years of the Tories prior to last year. We had 13 years of Labour prior to that. Things were never this bad between 1997 and 2010 so we can do the maths on that one.

SnoopyPajamas · 05/05/2025 01:29

Onemorenamechangeagain · 05/05/2025 00:50

We had 14 years of the Tories prior to last year. We had 13 years of Labour prior to that. Things were never this bad between 1997 and 2010 so we can do the maths on that one.

I don't think it's that simple. The global financial crash of 2008 induced a recession, and Britain already had a massive deficit at the time. If Labour's actions recently are anything to go by (cutting fuel for pensioners and all that) I'm not convinced they would have handled the situation much differently.

Maybe we wouldn't have had such a revolving door of, shall we say, memorable prime ministers. Maybe they would have tried to push through another referendum on Brexit at the time. But in general, my cynical opinion is that most of the same austerity policies would probably have ended up being implemented.

There's a reason the Tories started eating into Labour strongholds, and a reason Reform is garnering support in the same constituencies now. There's a perception Labour abandoned the working class they used to represent. Half of them went to the same elite schools as the Conservatives. People feel like they're just Tories in different-coloured ties, these days.

I would love for Labour to prove me wrong and start valuing care work in some real, tangible way. I just don't see it happening.

Onemorenamechangeagain · 05/05/2025 01:39

SnoopyPajamas · 05/05/2025 01:29

I don't think it's that simple. The global financial crash of 2008 induced a recession, and Britain already had a massive deficit at the time. If Labour's actions recently are anything to go by (cutting fuel for pensioners and all that) I'm not convinced they would have handled the situation much differently.

Maybe we wouldn't have had such a revolving door of, shall we say, memorable prime ministers. Maybe they would have tried to push through another referendum on Brexit at the time. But in general, my cynical opinion is that most of the same austerity policies would probably have ended up being implemented.

There's a reason the Tories started eating into Labour strongholds, and a reason Reform is garnering support in the same constituencies now. There's a perception Labour abandoned the working class they used to represent. Half of them went to the same elite schools as the Conservatives. People feel like they're just Tories in different-coloured ties, these days.

I would love for Labour to prove me wrong and start valuing care work in some real, tangible way. I just don't see it happening.

For that to happen Labour would need to start acting like Labour again and not Tory lite