Cleaners payment demands

[Jontysquirrel]

Recently my Mum started having a cleaner come around for a couple of hours every other week. We decided it would be easier if the cleaner notified me when they have been and I would pay them and in turn Mother would write a cheque out to myself. This is due in part to Mum becoming a bit forgetful. It just irks me when the cleaner messages me to say she has been she texts this "Hi 2 hrs done for (blank) this morning. Please process payment. Thank you (Blank).
It just pissesme off with the "please process payment" bit, it is unnecessary. I know to send the money when she has told me she's been. Am I being unreasonable, overly sensitive?

Yes, I think you are. Text can come across as abrupt.

I think she’s just trying to message you and sound professional.
All invoices ask you to make payment.

I think that’s fair enough. She is basically sending an invoice over text.

I woukd assume she ,s had isssues with people paying her in the past and just reminding you .

YABU

What’s wrong with it?

You’re being wildly unreasonable when she’s doing along with this ridiculously circuitous route in the first place!

Extremely sensitive.

You've literally asked her to let you know and now you are unhappy with this.

YABVU

You are definitely being unreasonable.

you asked her to let you know when she’s been so you could pay her. She is letting you know when she’s been so you you can pay her. She is doing exactly what she’s been asked to do.

She is employed by your mum but you are transferring the money to her, unless she makes that expectation clear you could simply not pay and she would have no record of having requested the payment. Notifying you if her hours worked means nothing regardless of whatever verbal agreement you have.

You are being very unreasonable. You have introduced this system which will be less convenient for her and now you are unhappy with the way she works within the system you have requested. You're acting as if you can't believe the impertinence of the hired help.

Most people would know the cleaner has been and just pay. You are making things complex in that she needs to message a third party to get payment and now you are complaining because you don’t like the tone???

I think the slightly formal language feels odd in a text which is why you feel the way you do. But really she's just giving the explicit action she needs. I'd think of it like you buy something for a tenner in a shop and the cashier says 'That'll be £10, please'. You know but they still tell you (and actually I get annoyed by people who don't say the total as it could be anything on contactless terminals without screens.)

It’s just a formal message saying the service has been completed and payment is now due. You really are being sensitive.

The language is formal because the text is the invoice. She's going along with this arrangement. Don't make it more complicated.

Our window cleaner does the same, even after we’ve chatted. We pay. It’s a business process, she’ll do it with all of her clients. You are being over sensitive.

The 'please process payment' is not unnecassary its a clear instruction and avoids ambiguity. It is a business transaction after all.

Does it really matter what the wording is
Its not rude or inflamnatory its straight to the point
It looks like you are trying to find something to be offended by.

To you it’s a communication around a favour you do for your mum, to the cleaner it’s a business communication and she’s using formal language.

Yabu.
Maybe have set payment dates.

You've literally asked her to do exactly what she's doing! Get over yourself.

It’s not inconvenient for the cleaner? She’s getting paid by bank transfer in a timely manner?

Cleaners are usually paid by the person they clean for as soon as they have done the job. Your mother’s cleaner has an extra step to do to get paid. You need to pay her immediately and forget about the wording.

I actually think it comes across as a bit abrupt.
Yanbu @Jontysquirrel
Perhaps a "hi, just to confirm, 2 hour clean completed, thanks" would be better.

You are being really over sensitive. Her text is polite and professional. Of course she has to ask for payment in it - you know you're a reasonable person who will pay her on time but do you think everyone is like that? I can absolutely imagine a scenario where she simply texts that she has been to clean but doesn't ask for payment, payment isn't sent, she has to chase it and the customer acts dumb 'oh but you didn't ask for payment'.