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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Woken by hotel staff

207 replies

HotelStrangers · 04/04/2025 01:16

I've been at an important 2-day work meeting further from home than usual. Due to a long-term condition, which causes fatigue, I booked myself into a Travelodge overnight to avoid a bit of commenting (me paying, not work).
At check-in the lovely staff gave me a 'quiet room' when I explained the reason for the stay. By 9.30-10pm I was asleep, yay (despite it being like a sauna).
Then at 11.30pm I woke as a stranger was walking into my room! I jumped out of bed and shouted to get out. They did and I barricaded the door assuming I'd forgotten to put the snitch down (was sure I had).
Was just drifting off again when abput 11.55 there was banging on the door. Got up asked through the door if they were wanting me, yes. Had to open the door to a male staff member. I was stood there, bleary eyed, in just a 'Should not be seen in public' nightie, and had to confirm my identity. He said a brisk 'sorry for waking you' and when I said I was already awake as had had a stranger in my room 25 mins earlier he confirmed it was another member of staff as there had been a room mix-up. He seemed a bit annoyed.
No idea why they didn't call my phone and that they had to take my name with me there not dressed, face to face.

I'm now fully awake, hoping they're not coming back, regretting having booked this room, wishing I'd just done the driving, and dreading being exhausted in the meeting tomorrow.

I've just sent an email to the only email address I could find for Travelodge.

Am I unreasonable to complain?
(If I disappear will be due to trying to sleep)

OP posts:
HotelStrangers · 27/06/2025 20:41

SapphireSeptember · 27/06/2025 02:23

Did you get any response @HotelStrangers? I know it's been a couple of months, but I've had the tab open for that long!

Hi @SapphireSeptember I’m happy to say there was a satisfactory resolution. It took a lot of persistence but I received a refund for the night and compensation for the missed course (ie funds to cover a new course). They did not admit the staff intrusions were inappropriate or why they happened.

Big corporations seem to be used to using their weight to to make people give up with appropriate complaints. Us little people can only fight back with persistence.

OP posts:
SapphireSeptember · 28/06/2025 22:50

Fantastic! Although it's a shame they couldn't actually explain themselves. I'm glad it was resolved though. ❤️

1HappyTraveller · 06/07/2025 14:29

HotelStrangers · 27/06/2025 20:41

Hi @SapphireSeptember I’m happy to say there was a satisfactory resolution. It took a lot of persistence but I received a refund for the night and compensation for the missed course (ie funds to cover a new course). They did not admit the staff intrusions were inappropriate or why they happened.

Big corporations seem to be used to using their weight to to make people give up with appropriate complaints. Us little people can only fight back with persistence.

If you didn’t sign an NDA then I would consider naming and shaming on Facebook/Instagram/X and letting people share it. The whole experience was clearly upsetting and inappropriate. Again I’m sorry that you experienced this. They shouldn’t be able to brush this under the carpet. The staff member in question should have been sacked!

HotelStrangers · 07/07/2025 19:51

@1HappyTraveller I see your point and agree social media shaming seems to be one of the only ways to get big corporations take responsibility for issues like this. However 1. I’m a really private person (when not reaching out anonymously in the middle of the night for support) and 2. I’m currently close to getting overwhelmed by other stuff in life.
So while I agree with you, this thread’s level of shaming is all I can manage.

OP posts:
1HappyTraveller · 07/07/2025 20:56

HotelStrangers · 07/07/2025 19:51

@1HappyTraveller I see your point and agree social media shaming seems to be one of the only ways to get big corporations take responsibility for issues like this. However 1. I’m a really private person (when not reaching out anonymously in the middle of the night for support) and 2. I’m currently close to getting overwhelmed by other stuff in life.
So while I agree with you, this thread’s level of shaming is all I can manage.

I realised that I got your post mixed up with one of the PPs on your post from a while back. I only realised when I re-read your comment 🤦‍♀️. Maybe I was too harsh with the comment about the staff member getting sacked. But I’m pleased that you got a satisfactory outcome and that they covered your course costs.

ItsBouqeeeet · 07/07/2025 21:07

It wasn't Travelodge but another well known hotel brand.

DH and I had got married 2 days prior. We went for a pre honeymoon night away. Walked in, was getting a bit frisky and housekeeping walked in!

She was very apologetic and stood there for what felt like hours, pissing about arranging towels!

We laugh about it now but it was mortifying at the time.

Definitely complain OP!

WarmMJ · 07/07/2025 21:10

Your persistence with this in wanting answers and action, not just a refund, is admirable, @HotelStrangers.

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