Not a bashing, just out of interest.
3x DCs, Reception and YR2.
At drop off all Children go through the main gate manned by Headteacher, then go to their classrooms independently.
At School pick up they come out the same way.
Only ever spoken to their Teachers at Parents evening, you can email them via then School reception email which can take 3-5 days to reach them (according to automated reply).
You can request a phonecall from your DCs Teacher by leaving a message on an answer machine. Again, estimated 3-5 days for a response.
Are your Schools the same?
We’re in West Sussex, UK.