We purchased a 2017 Kia Sportage outright from a Kia Garage in November.
We were given a years warranty.
At the end of January, the drivers door stopped opening, I have to climb across passenger seat to open it which is a pain as I'm pregnant.
DH called them and it went in to be repaired yesterday, he was told that this is classed as wear & tear and may not be covered. DH stressed the fact that we purchased the car from a Kia Garage to ensure we were getting a reliable car as we have a toddler and I'm pregnant and need to be able to get to hosp appointments, DD's swimming lessons etc. They were quite abrupt to DH on the phone and more or less said it's not covered but DH pushed for them to look at it.
Today they have contacted me to say that the door lock mechanism needs replacing which is covered under warranty however to get to it they have to take the door card off (bit where the handle is) so we are liable to pay the costs for the door card and labour which is coming in at £570.
If the door lock mechanism replacement is covered by warranty then how can we be liable to pay for what they need to do to replace it? We have gone back to ask this.
Has anyone experienced anything similar? We can't afford £570 right now when we have to buy a double pram etc. we paid £13,000 for the car outright and we liked the idea of having a years warranty.