This is a long and upsetting story, I need some advice about my reaction to it. I have severely disabled DC who does not have a school place due to his exceptional needs. The Local Authority pay for a mix of provision, part of which involved a tutor and a Learning Support Assistant (because of absconding risk and other behaviours but no violence).
Last year, he got a new tutor and had 'lessons' in a small community centre room. Initially I was really happy the LA found this woman because even though she wasn't a trained teacher, she had experience with similar children etc. As the weeks went on, I became more and more unhappy with the arrangement, but didn't really know what was happening as DC is severely language delayed and went off in a taxi. I gathered (by chance) that DC was being shut in the room for most of the week (door physically barricaded) and given the tutor's personal phone for unrestricted Youtube. I asked for a risk assessment of the former because it's really restrictive and I felt that they should be taking him on walks or something or at least reviewing why he kept trying to run away. I said I was really uncomfortable about the phone and we'd had issues with Youtube in past (DC very vulnerable and doesn't know how to access content safely). I was completely ignored. There were several other issues and some upsetting things the LSA had confided.
Anyway, one day I was so worried I basically burst in on them to check what was happening. DC was locked in (with them) sat far away from the door in a zombified state staring at tutor's phone. I terminated the tuition immediately following that, told the LA everything and then did a Subject Access Request to the agency. The agency thought the above was fine and I should be forced to continue with the same tutor. The tutor emailed the agency and heavily implied I caused DC distress and made them self harm. I told LA that we could never use that agency because they couldn't keep DC safe. Have a new agency now but nothing was ever said about the situation ever again.
I'm having really frequent nightmares about the old tutor. She gave off serious 'Hand That Rocks the Cradle' vibes and I just can't get over it. I feel like we've just been expected to immediately accept what happened and DC should be 100% back to normal with brand new tutors.
Would anyone else find this upsetting? I feel like I'm going mad or just being pathetic.