Due to high staff turnover it ended up just me and one other colleague who were actually trained and insured to use a machine. Others did use it but weren't insured and had no actual training. The other colleague wasn't particularly savvy with it, could use it but not troubleshoot it or get it to do anything out of the ordinary.
I took interest when the installers did training courses and as a result, I could sort most issues that didn't require new hardware or a major software update and could get it to do almost anything it was capable of. There was a £600 callout charge before an engineer even touched it so I'd usually have it in bits on the floor before resorting to an engineer.
I gave 5 weeks notice and repeatedly offered to train the store manager on its use. He didn't make time until my last day because, in his words, it's not complicated, is it. LOL yes. It is.
So I gave him the run down on the advanced stuff, figuring my colleague could show him the basic stuff. He lost interest 5 minutes in. I shrugged. Not my circus, not my monkeys.
Got phoned at least twice a week after I left for months. How do I do this?
What does this error mean?
It's not working.
Why is it making that noise?
How do I boot it without the photospectrometer?
How do I reconnect the photospectrometer without rebooting it? (It was glitching and wouldn't boot with it connected. You had to reboot without it and then reconnect it after the boot screen but before the OS launched then reinstall the drivers and recalibrate it.) So yeah, complicated.
Why are all the greys coming out pink? (Because it's out of black colourant, you moron!)
The first few were just shop floor colleagues, not their fault they work for an idiot so I helped them. Then it broke down and I popped in on my lunch break (working just round the corner) and fixed it.
Then it went wrong again and I went there and it was because basic daily maintenance wasn't being done and a 4 year old could have figured out what was wrong. All they had to do was lift a panel and they would have seen that a cannister was empty. I explained it like they were 5 and then refused to answer any more calls. Told them if I had to sort it again, I'd charge £100 per hour so they better book some training courses.