Bit of a boring one but just want to know if I'm completely overreacting.
Last baby so treated myself to a gorgeous travel system, one I'd had my eye on for forever, cost about £1400 (silly I know I just really wanted to treat myself!) We've only had it about 2 months and although I love it, about a month in it started making a loud (not horrifically loud but enough to be v v annoying..) clicking noise from the handle/chassis. 3 of my friends have the same pram and none of theirs does this and none of the models in store do either, so I know theres something up with my one.
I contacted customer service who said it was more an annoyance than a fault (understood but if I wanted a pram that clicked and popped every time I moved the handle and pushed it I'd have bought a second hand one surely 🥲) but that they'd take it and inspect/fix it.
I dropped it off at a store to be sent and repaired, they kept it in the store room for 2 weeks and forgot about it and lied to me saying it wasn't on the system, it was sent last week blah blah... turns out they'd forgot to send it. As soon as they realised after me chasing for days they sent it and it was 'repaired' in 3 days so can't complain. Manager apologised and said they'd give me a gift card to say sorry which I thought was nice and I thought that was that.
Anyway, picked it up today. Felt great, no noise all clean, said they'd serviced it free of charge (nice of them but it's a brand new pram anyway so probably wasn't needed). No gift card but I completely forgot about this until I left- annoying but was just happy to have my pram back finally.
We pushed it round the shops for an hour then just as we were leaving... the noise came back 🥲 clicking loudly every time I push it. So not only did I wait over 3 weeks for a repair, the technician obviously hasn't done anything other than oil it. Which fixed it very temporarily it seems.
I know their argument is going to be, well we've checked it, it works perfectly other than this clicking noise. But surely the reason we buy nice expensive things is for the quality? I'd expect it from a cheaper pram maybe... it just takes the joy away from using it totally. If my brand new car was clicking every time I was driving it I feel like it wouldn't be acceptable?!
Anyway, would I be unreasonable to call them back, say they obviously aren't able to fix it, I'm not happy with it and I want a replacement frame? The whole experience has just been disappointing and I wish I'd never bought the bloody thing!!
Or do I just get over it and cut my losses and accept that my stupidly expensive pram clicks and pops over every bump🥲 seems so trivial I know but I just feel a bit had off...