To think my VWs Turbo shouldn't have failed?

[VWQuestion]

Really specialist thread here - looking for VW owners / lovers / specialists or indeed garagistes (if that's a word) or mechanics who have as vested an interest in cars as I do.

My car: VW Passat automatic diesel estate 2.0 TDI GT 2015, full service history, one owner (me), 9.5yrs old.

The turbo has failed. I WFH, we take her to Europe and on far reaching UK holidays annually, otherwise local (rural) and some motorway driving.

VW is suggesting she's worth £7k-£10k running; and are quoting £3k to replace the turbo.

When I called to discuss the failure, the service manager could not have been more dismissive, rude and unhelpful (this is not uncommon - I've always had VWs but their customer service post sale is horrific), I believe they were either talking to someone else (a colleague) or on their mobile. They suggested that my driving was the issue, and this has nothing to do with VW.

Do I have any recourse, in terms of asking them what their contribution will be to ensure my fabulous vehicle which has plaudits all over the (family estate) car industry is fixed, or do I just need to suck it up?

I'm also a long term VW fan, just a good solid car, currently got a golf mk8 gti clubsport and love every bit of it.
The turbo failing after 10 years is something you'll have to suck up though unfortunately, out of any form of warranty.
But, don't know where you are based but there's an awful lot of independent vw garages that would be significantly cheaper, the mechanics normally come out of the main dealers.
If you are in the North West let me know and I'll recommend my local independent.

What's the mileage?

Turbos don’t last forever and why on earth are you taking a 10 year old car to a main dealer? I guarantee you’re paying way over the odds every time you visit.

Why would you think VW have any responsibility to cover the cost of the repair here?

It's a 10 year old car, not under warranty.

If shit breaks you, as the owner, are responsible entirely for the cost of fixing it.

The turbo failed on my beloved Golf after a similar length of time. It was totally fixable and is still serving me well now. If you're in East Yorkshire I can recommend someone who will sort it out for you.

What's the mileage?

Cars are made of moving parts- which don't last forever. There is nothing unreasonable about the turbo giving up after ten years. I would not expect VW to make any sort of contribution at this age.
(Ex Service Advisor)

Our turbo on the same engine was replaced at about 10 years, they're not indestructible, like any other part they wear out and need replacing. Look round for a local garage who may do it cheaper. One point to note, we had a problem with something, ESP light was coming on, our wonderful local garage quoted about £300 to fix it, I went on a VW forum and found it was a known fault and VW were doing it for free! It won't apply to the turbo but worth knowing for any future faults.

Hard to give exact figures without the reg but I’d expect that to cost under £1000 with a recon turbo and under £1500 with a new Garrett or Borg Warner unit. You’d be crazy to let VW do the job.

Thank you all so much - 71k (I forgot to say).

I know and understand cars have moving parts and they do break, I'm just a little overwhelmed at the attitude of the service department.

It had to go to VW by the AA as my local garage couldn't diagnose the fault (despite having all the kit and looking after it diligently for the past 4 years). The car wouldn't rev (limp mode and then switched off).

Not in the NE sadly, very much in the S.

I’d be asking VW what the diagnostic bill is so far and weighing up whether to take it elsewhere for the new snail.