Estate agent - bad experience! Should I say anything?

[sunnylife2]

Hi all, we have put our 2 bed house on the market as hoping to upsize this year.
We signed the contact with the estate agent two weeks ago and have had two viewings so far.
We had a viewing yesterday and as we have an indoor nervous cat that gets car sick we sat up the road in our car for the viewing to take place. The agent turned up, (this agent hasn’t been to our property before) and walked over to the wrong house with the potential buyer! She didn’t seem to know which house was ours despite having the leaflet in her hand (the house she went to looks hugely different!).

She finally headed to our house after clearly realising her mistake but things looked a bit odd so we loaded up our Ring doorbell to see what was going on.
On the Ring camera we heard her say to the potential buyer that ‘she thinks this is the right house but not to get her hopes up as her notes had been less than reliable already’(!).
We have a set of steps up to our house and when they left, we heard the viewer say ‘it’s not great access is it and I think it’s overpriced’. That’s absolutely fine, the house isn’t for her, but we then heard the agent say ‘I’d have to agree with you’.
We also have a garage and heard the agent say ‘you go down and look at that, I’ll see you down there’. For all we knew, we could have valuables in there.

We are really disappointed by the agents attitude. She was negative about our home with the viewer from the get go and I’m really worried by it for further viewings. We think she noticed the Ring doorbell upon leaving and perhaps realised we may have heard as it’s in an obvious place.

Am I being unreasonable calling the agent tomorrow to discuss this concern? We have been put in an awkward situation but we are not happy, especially so early on in the process!

Has anyone had a similar issue?

Call and ask to speak to the manager (and hope that person was not the manager…) and complain.

You are presumably paying the EA a hefty fee for their service so you don’t have to put up with service like that. I’m assuming they haven’t already told you they think the price you’ve chosen is too high.

However, they might not be happy about the Ring doorbell. I would just say you had forgotten to turn it off.

Thank you, no - the price the property is on for was the agents suggestion (not the lady who carried out the viewing yesterday but the manager).
I wasn’t sure where we stand with the Ring doorbell footage - it’s a tricky one!

Would it be possible for a neighbour to have seen/heard and told you? Or at least told you enough to make you concerned and want to check your Ring? If so you could pretend that’s how you know. They wouldn't be able to prove differently!

Even for the trashy industry getting the wrong house is a bit much, but do be aware some of these "agents" don't work directly for them - they just sub the job out to anyone prepared to do it, which is why the folk you get often know even less about a property than the EA would

I'd certainly mention it to the office though, or better still just change agents

WRT 'possibly having valuables'... I've always been sent by any EA to look around 'by myself', not followed around. I think it would be your job to make sure any valuables were secured.

Some agents use people who are not estate agents to do viewings. We check when signing up with an agent that it is an actual member of the office staff who will be doing viewings, rather than some random who does a few hours of work a week for them. We check because we've been on the other side and thought the person showing was unprofessional.