How to approach different but the same interview?

[ToastyCat]

Sorry I didn't know how to word the title basically I have three interviews this month - they're all for administration but one is within the NHS, another is a travel company and the last one is for a prison.

I've always worked in contact centres mostly on the phones, so it's a different but similar job role.

I'm just not sure how to approach each one. Any of them would be great. I applied for all different reasons and didn't expect an interview for all which is good, I'm happy to have the opportunity but I don't know how to research each one as I imagine they'll all be looking for different things.

Any advice would be appreciated, thank you.

For the NHS it's a good idea to look at published trust values as well as to have at least a vague idea of the service you are interviewing for. You need to be aware of broad safeguarding and privacy issues and risk management. They may ask you to say what you would do in a specific scenario (for example, a distressed relative phoning up asking you to provide medical update for a patient on the ward). Generally admins in the NHS handle appointments, patient correspondence, procurement, clinical diary management etc. So some awareness of the clinical systems and conflict resolution is helpful.
Can't speak for other settings so hopefully someone else can chime in.

Most recruitment these days is done by scoring against the JD so prepare general competency / experience questions for all then read the JD to see specific things they might ask - generally best if you can think of something to say for everything they list on the JD.

When answering, explain in a brief context what you did - not your wider team - and what the outcome of this was and what you learnt from it.

For each job have a good answer as to why you are applying specifically for that role / company / industry - and make it positive about why you are choosing them and not why you're leaving your current place. Think about where that role and industry could get you in 5-10 years and consider how you could grow in the role in that place over time. Do some research about their business plan / priorities etc. Have a 2 min spiel prepared for who you are / what makes you a good candidate as this sort of general question often comes first.

Prison will probably have something on safety and safeguarding. NHS likely will too, but also confidentiality and putting patients first.

If they are online interviews you can have your cv and notes next to you for quick prompts!

Prepare a specific question or two either about questions / gaps in the JD that show you've looked at it properly or that help them see you in the role - eg what would an average day or week look like for me in the role? What would the current team members tell me it's like to be in their team? What training, development and advancement opportunities would be available to me in this role?