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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To request a refund of a baby sensory class

31 replies

FTM1993 · 15/01/2025 19:55

I paid a lump sum of £60 for 5 sensory classes, an hour long. The same teacher runs the classes in three different areas. I chose the class that is only a ten minute walk from my house. A week before the class started the teacher rang me and said that nobody else had signed up for my class, and in fact she only had one person signed up at each of her three classes so wanted to combine the classes, and these would take place in the venue that is a 15 min drive from mine. I was a bit disappointed but decided it was fine as DS is 4 months old and I haven't yet done any classes, and need to make some Mum friends to be honest so was quite looking forward to it. Went to the class today and there was only one other mother and baby there. The teacher was very uninspiring and we spent 15 minutes massaging one leg! ONE LEG!! My DS understandably started to get bored and fussy despite my efforts with the 'emergency' toys I had brought along in his nappy bag. When he started fussing she seemed shocked and said that we would skip the tummy time exercises because my DS was getting tetchy. So the class finished half an hour early and she said that we can use the time to explore the sensory toys in the corners of the room. Which were basically some toys on mats. I just feel a bit cheated, like I had seen photos of sensory classes where there's lights and bubbles and a bit more of an atmosphere. Am I within my rights to request my money back? I have never been to anything like this before so maybe I just need to lower my expectations...

OP posts:
Waffle19 · 15/01/2025 22:22

Sounds like a baby massage class and normal for one of those, as opposed to baby sensory. Better for younger babies.

AlwaysGotAnOpinion · 15/01/2025 22:48

Sounds rubbish, having done both I’d recommend Hartbeeps every time over Baby Sensory at your DS age

PeachPumpkin · 16/01/2025 11:31

Hartbeeps is amazing. I used to enjoy the sessions, nevermind the children.

MummaMummaJumma · 16/01/2025 11:38

Overthebow · 15/01/2025 20:10

I disagree, every baby sensory class I’ve been to has been singing, bubbles, lights, lots of visual aids from the teacher and big covers to sit under with lights and other things under it. They’re usually excellent and full classes where we are. I’d be very disappointed with the set up OP described.

Same here. Been to loads and they’re nothing like what OP described. You’re not happy with the service you received, (did it match the description online etc.?), so you’re entitled to request a refund.

I’m another vote for hartbeeps! They’re great and usually very full classes, lots of music, toys, bubbles and imaginary play. Sing and sign as baby approaches 6 months is great too, again lots of singing and socialising!

MummaMummaJumma · 16/01/2025 11:41

Waffle19 · 15/01/2025 22:22

Sounds like a baby massage class and normal for one of those, as opposed to baby sensory. Better for younger babies.

But surely even in a baby massage class, more happens than a quick massage of one leg? The ones I’ve been to, all the parents massage their babies and the facilitator teaches different massage techniques and strokes and explains the benefits etc.

Cattenberg · 16/01/2025 12:14

I feel a bit sorry for the organiser! Things are clearly not going well for her.

DD and I used to enjoy Hartbeeps. We also did Sign and Sign which was a good way of meeting other mums. The first part of the session was singing and signing, then the second part was free play, drinks and a chat. The toddler playgroups at the local churches were also a great way to meet other local parents.

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