Sainsburys cancelled click and collect

[Hoover2025]

Honestly complete nightmare!

I am so done this!

So for Jan thought let's get organised and do meal planning and online account etc.

Sign up to Sainsburys online and the cherrypick app which lets you meal plan.

This is all going great!

Try to pay and No won't go through!
After hours of setting up this app and shopping etc the payment won't go through!

Keep trying again, trying again. Saying a problem with their payment system.

Then have to call up. Finally speak to a woman and pay over the phone. Takes two minutes.

Then this morning partner tries to pick up shopping. The shopping has been picked and is there but the man won't release as it's been flagged as fraudulent.

I'm sorry what?!

What the fuck is fraudulent about a £100 shop that you have already taken payment for!? How can that be fraud

Literally can't do anything. Hours of my life wasted. No shopping. Just bullshit

So done!

Tell me your best online shops please. Never giving them another penny.

Totally agree OP. What a joke and that could have been your last £100! It’s criminal they can keep your money and not give you the goods. They’ve gone downhill over the last few years. Used to be seen as a bit better than Tesco, a bit more upmarket. Now their stores are shitholes.

Also - hope someone at Sains is reading this - why do you always send practically out of date stuff on deliveries? Every. Single. Time. Tried again just after Xmas and two orders have been distinctly underwhelming. Back to Tesco it is…

Oh dear.

Yeah that’s great but the OP did overreact so my point still stands 😂

I've used it for a couple of years now, I was an early adopter.

It's really fabulous. Basically the ease of Gousto or Hello Fresh, but at supermarket prices and without the waste or excessive packaging.

I think they're still a young company, and there are sometimes glitches, but it literally takes me 5 minutes to meal plan and shop, and we eat really well for a decent price.

I've tried most of the online supermarkets, the best we've found is Ocado. The quality of the fresh stuff is always great, and substitutions and missing products are very very rare.

Please try and remember that something that is trivial to you will annoy somebody else. Not everybody has spare money to get another shop while waiting for a refund. Show some compassion.

No worries! I knew we were in agreement

So your issue was through a third party site rather than directly through Sainsbury's?

I have compassion, but it really was blown out of proportion and OP isn’t someone who couldn’t afford it so that is a moot point. The fraud checks are there for a reason, to be so dismissive and think the world revolves around only yourself and your wants isnt very compassionate from the OP, is it?

to be so dismissive and think the world revolves around only yourself and your wants

I think you're confusing the OP with Elon Musk

Well he’s another level 😂

No it is not a mute point. Nobody should need a spare £100 in their bank in case there is a problem with their online shop.

I use Tesco every week and they are brilliant. Always reliable and very rarely any subs.

No the mess was solely Sainsbury’s.

But yes I have connected another app to my Sainsbury’s account; which is a partner app for Sainsbury’s. So that might have been what’s complicated things no idea 🤷‍♀️

So to update:
Still no news from Sainsbury’s Fraud department.
Their computers having a frazzle; sending emails to say they are issuing refund then also sending emails saying I haven’t been charged.

@Scaredandalonepls Honestly just jog on. I’m not quite sure what the point of you on this thread is. Your just being a dick.

@Hoover2025 You could use Gousto for food deliveries. I find them so much easier than a supermarket shop and they always send offers for money off, so it works out really good value - it covers 5 meals a week for the 5 of us. I then just do an Ocado shop for other bits and pieces.

To be fair, using the Cherrypick App as the OP is doing in conjunction with a supermarket is just like using Gousto but half the price, less waste and less packaging and can be combined into one shop alongside any other groceries you need. You also have the ability to create and save your own recipes and import recipes from other websites as well as choosing from their selection of recipes. Plus everything is fully customisable - so if, for example, the recipe calls for chicken thighs and you prefer chicken breasts, you can change it to your preference. Or you can choose to only buy organic or free range or British etc.

Fair enough about saving your own recipes etc... but it isn't half the price. I have done both and found Gousto cheaper due to the constant offers, especially when buying the larger boxes.

On Cherrypick it was only cheaper if I had lots of the herbs, spices and other stuff in stock in my cupboard, which I generally don't.

Gousto is just under £60 for 5 meals for 4 people (that do 5 of us) and then you get 20% to 50% off that.

Gousto might work out more expensive if it's just two people buying, but personally I find it easy and saves me huge amounts of time. I just pick 5 meals, then unpack them into the fridge (5 mins) and cook them whenever (it tells you the use by date).

The OP was looking for time saving, hence I thought it was a sensible suggestion.

Using CherryPick, I spend approx £80 per week for a family of 4 adults for all meals, all other groceries and all household items. No top up shops. Yes, the first few weeks are going to cost more if you need to build up a stock of herbs and spices and larder ingredients (I already had a fully stocked larder and spice rack so didn't need to buy much extra), but that's very short lived. I can also choose different package sizes for £cheaper/Kg, and then shop from the freezer, or choose recipes that use up stuff we have in.

Honestly, I can't fault Cherrypick! It's easier, cheaper, less waste, less packaging and more flexible than the food delivery boxes (of which I do think Gousto was one of the better ones to be fair).

For time economy on CherryPick, you can simply click the "2 minute shop" button, and it'll automatically generate a meal plan (which you can amend if you want), populate your shopping basket and you just check out.

We all have our preferences, I guess - it's just good that there's lots of different options out there that make meal planning easier and quicker and our diets healthier and more enjoyable!

I wonder whether there will be a rash of competitors to CherryPick starting to pop up, just as the food box delivery market grew!

Yes that was the idea! Just general time saving, organising and less food wastage/ plastics along with potential savings too.

I really like that it rationalises the ingredients so saves on plastics waste too.

And that was a large part of my annoyance yesterday; that my genius plans were being scuppered 🤣

We used to have hellofresh and I think it does save money on meals.

But we stopped for a few reasons:

• no flexibility on deliver time/ slots
• My DP gets annoyed at the faffiness of the recipes sometimes
• I still have to do a basics shop for breakfast lunch and seem incapable of going into a supermarket without spending £100

If this cherrypick/ Sainsbury’s plan fails then we will probably have to go back to meal boxes and might try gousto.

But I did also like with hellofresh that they had additional sides, lunches, meals for my toddler too that were easy to add on.