Language barrier

[Scottishbornandbread43]

My mum is currently in hospital. Very serious she has been there 2 weeks now and having emergency pelvic surgery today.
I haven’t spoke to a doctor in 2 weeks (i
know they are busy) so I’ve been getting all my information from my mum. She’s in her 80s and as time is going on she’s getting confused and not giving me the correct information on what is happening.

The nurses that are looking after her are fantastic! However when I call to get an update I just cannot understand what they are saying. English is not their first language. Would it be rude/offensive to
ask to speak to someone English?
Theres part of me that thinks my mum isn’t going to make it and I feel I’m letting her down not really knowing what’s going on.

I can understand your concerns but I think you need to tread carefully that you don't offend anyone. I am not very good at understanding different accents so I often say I am a bit hard of hearing and could they talk more slowly. It does help.

I think it’s essential that you know what’s being said. I wouldn’t be worried about offending giving the circumstances. I’d just politely say “I’m sorry but I can’t catch what you’re saying” and let them take the lead on how to deal with that.

YANBU and you shouldn't be shamed for a problem that isn't your fault, if this was a language barrier the hospital would provide an interpreter and this is no different.
Ask them if they can text or email updates, or contact PALS and ask them to help.