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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think vet fees are taking advantage?

210 replies

Catlady332 · 08/01/2025 16:35

There is making a financial commitment to a pet, and then there is paying extortionate fees.
I pay monthly for a vet healthcare plan for my cat who is older, and this is supposed to cover certain things and include discounts.
They suspect he has a thyroid issue and needs a blood test, and I've been quoted £250 for the blood test.
I think these fees are extortionate and taking advantage. This is in the north West, as I said I know pet ownership is a financial commitment but I'm worried about having to pay these sorts of costs regularly.

OP posts:
rainbowunicorn · 08/01/2025 20:39

CanIinterestyouinasarcasticcomment · 08/01/2025 16:47

I agree, I took my 16 year old cat to the vet on Monday for the first time in years, blood tests, antibiotics and a pain relief injection cost me £457!!!

Only to be told she has the bloods of a 2 year old cat, but bad teeth, and now I'll have to fork out a fortune on dental work, as that isn't covered by the insurance that I've been paying for years and never claimed a penny.

Gutted, but I love my cat so much, and will beg, borrow and steal to keep her around longer 😊

Just wish he'd decided it was her teeth before ordering the bloods.

Have you not been getting your cat it's booster vaccinations every year? Normally they do a health check at the same time and thing like teeth are caught early meaning it would cost you less.

rainbowunicorn · 08/01/2025 20:44

Catlady332 · 08/01/2025 19:28

I am specifically changing to look for an insurance that covers pre existing..

Insurance to cover pre existing won't work out any better in the long run as you will be paying a premium for having the pre existing cover.

Catlady332 · 08/01/2025 20:48

Thinking now that the best course of action is just keep the insurance ive got, cancel his appointment and just look for a cheaper vets and pay whatever is needed for their blood test?

OP posts:
Catlady332 · 08/01/2025 20:49

I mean I'm free to do that as far as I know with the existing insurance I've got? I'm not obliged to accept their appointment, I can change vets, I'll likely be paying in full but hopefully less than £250 if I can find it.

OP posts:
Potentialmadcatlady · 08/01/2025 20:50

Insurance won’t pay out if pets arent vaxxed.

NattyTurtle59 · 08/01/2025 20:50

I'm not in the UK and the vet fees I've read about on MN are daylight robbery. They are expensive enough here, but what you were quoted for a blood test for a thyroid issue is beyond belief. My cat was on thyroid medication, his blood tests cost $50, so around 25 pounds.

Tartanhaggis14 · 08/01/2025 20:51

The £21 is to cover the actual blood sampling fee. It states clearly that the fee to carry out the actual test is not included in the £21.
The best thing to do would be to contact the insurer to confirm but I have never heard of a blood test not being covered. I would be more concerned that the initial examination was within 14 days of taking out the policy and therefore that will stop any treatment being covered.

WinWhenTheyreSinging · 08/01/2025 20:52

Potentialmadcatlady · 08/01/2025 20:50

Insurance won’t pay out if pets arent vaxxed.

Not true, they just won’t pay out for conditions that would have been covered by the standard vaccinations.

Turophilic · 08/01/2025 20:53

As the symptoms were within your first fortnight I think your chances of being covered by any insurance are very slim, unfortunately. There's a 2 week clause in every pet insurance I've come across.

FTHC · 08/01/2025 20:53

I think the best thing to do is speak to your insurance company, even when you move to the cheaper vets they'll have the notes from your current vets. The insurance company will check these when any claim is put in to check dates etc...

Onthefenceaboutmarmite · 08/01/2025 21:00

I work in the veterinary industry. I can see it from both sides.

The costs of overheads, consumables, staff costs and now employer national insurance has all gone up, the expectations of owners has also gone up (people upthread have mentioned more advanced imaging, surgery, emergency care and overnight hospitalisation, this all costs).

a hospital might invest hundreds of thousands on a cataract surgery machine or over a million on an mri scanner, they need to make back money on this investment. Even standard ultrasound scanners and dental equipment needed in small GP surgeries costs tens of thousands. Wages for vets and nurses has stagnated and in some groups there have been redundancies. The vet you see is salaried, not on commission and is often being pressured to fit more consults and procedures into a day, doing admin in their own time.

However, the profits/pay scales of those up the corporate, many layers up from the vets/nurses on the ground, is less clear and the CMA is looking into it.
Also I agree with PP who highlighted the cost of some meds such as the chloramphenicol eye drops with are ~£40 in practice and around £6 otc, though it is a criminal offence now for vets to tell you to buy human products for animals without a valid prescription. There definitely are costs and wastages in keeping a fully stocked pharmacy ready for any medicine which may be needed promptly, and the time and expertise in prescribing the correct medicine/dosage. But there are some markups which still don’t make sense even taking that all into account. You are ALWAYS within your rights to ask for a written prescription.

Sadly in OPs case, it sounds like you have taken on an elderly cat with pre-existing diseases (dental and thyroid) and sadly there is no easy way of finding funding for this. I think you do need to think long and hard about what you are taking on and the costs involved. He may be better to be rehomed via a charity who may be able to get these things stabilised prior to rehoming.

Snapncrackle · 08/01/2025 21:05

Catlady332 · 08/01/2025 16:51

Thanks everyone. I do have separate insurance but apparently it only pays £21 towards blood tests 🤔 i need to find a new one before the appointment

Any new insurance won’t cover anything that your cats had previously
so even if you took out new insurance they won’t cover them for whatever is wrong with them at the moment
and possibly anything else you had treated for in previous years

Snapncrackle · 08/01/2025 21:10

Catlady332 · 08/01/2025 20:49

I mean I'm free to do that as far as I know with the existing insurance I've got? I'm not obliged to accept their appointment, I can change vets, I'll likely be paying in full but hopefully less than £250 if I can find it.

Do you ( or anyone you know) get Universal credit / council tax reduction / Housing benefit
if so register with the PDSA and they will often do cheap / reduced treatment for pets

I used to take my late parents dog for as they got a reduction in council tax and they generally wanted a donation towards treatment

I would ask what the normal vet price would be and try to pay at least 50 percent of whatever the usual vet bill would be

OldTinHat · 08/01/2025 21:18

I'm just bobbing on to say ime very recent experience, some vets are extortionate.

I had DDog booked in for a tooth extraction, new rescue, was quoted £300. Booked her in and then panicked about the cost (she's 8y so insurance doesn't cover dental). Vets suggested I postpone and contact a local charity who help with vet costs. I did both. Charity generously offered £150 towards the cost. Booked dog in again, literally a two week gap, and the price is now £800. Apparently, because prices have 'gone up'. This was before Christmas. The vet even tried the guilt trip about how much pain my dog must be in, etc.

I've phoned another vet today and they've quoted a straight price of £264. I don't even know if the charity will still contribute, but check prices and get quotes! I've taken out a 0% credit card to get it done, before you pile on saying I should have got it done for £300 before.

SecondStarOnTheRight · 08/01/2025 21:19

Catlady332 · 08/01/2025 20:07

The insurance is called Pet friends if anyone is familiar?
Im so torn atm. In any case, I think he shouldn't go back to that home as it's unlikely she'll start taking him to the vets.

I'm familiar with Animal Friends. I'm happy for you to message me if I can help at all.

Newuser75 · 08/01/2025 21:21

@Catlady332
Id be surprised if you could get the thyroid medication online without a prescription.

You can't just guess what medication or doseage the cat will need. The wrong dose could be very dangerous for the cat. Thyroid medication can affect the heart among other things.

Unfortunately the insurance you have will not cover any of this as you have only had the cat for 10 days. It is 14 days from the start of illness.

Your choices, in my opinion, are..

  1. Return the cat to the previous owner.
  2. Relinquish the cat to a rescue centre if you can find one who will take him.
  3. Pay for the treatment, maybe check if they do payment plans.
  4. Re register with a cheaper vet and get the tests/treatment from there.
  5. Apply to pdsa if eligible.
MerryMaker · 08/01/2025 21:25

We used to take on older animals from rescues. I will not do it now as vets fees are just exorbitant

Catlady332 · 08/01/2025 21:33

Thank you. I have decided that if I cannot find cheaper options then unfortunately I will rehome him. I'm not eligible for pdsa etc. Sadly.
It's heartbreaking but he deserves to be properly cared for and someone who has the means to pay more. Thanks all

OP posts:
Catlady332 · 08/01/2025 21:35

I get single person council tax discount, would that count?

OP posts:
MerryMaker · 08/01/2025 21:53

Sadly no

Gingerkittykat · 08/01/2025 21:57

Catlady332 · 08/01/2025 20:07

The insurance is called Pet friends if anyone is familiar?
Im so torn atm. In any case, I think he shouldn't go back to that home as it's unlikely she'll start taking him to the vets.

I've been with Animal Friends for years and they have paid out without any issues. Sadly my elderly cat has had a lot of issues this past year and they have paid out the full £2000 cover.

There are many more tests I have not been able to give him like £3k for a scan at the vet school to see whether or not his seizures are a result of a tumour or lesion on the brain and right now having to make the difficult decision whether or not pay for a £2000 operation on his bladder.

Catlady332 · 08/01/2025 21:58

Feel heartbroken and like I've let him down.

OP posts:
Catlady332 · 08/01/2025 21:58

Im going to phone the insurance tomorrow and try, or see if I can get cheaper vet costs. But I've spoken to the previous owner.

OP posts:
TwinklyOrca · 08/01/2025 22:15

MerryMaker · 08/01/2025 20:36

Vets just try out a low amount and increase it until dosage is right. There will be further blood tests

yes…once they do initial blood tests to identify if medication is required and it’s monitored….this user isn’t going to be conducting her own regular blood tests….

peachystormy · 08/01/2025 22:23

Your correct vets charges are extortionate and taking the piss. Am sure there was a vote on change.org a while ago to try and get the VAT charges on vets bills reduced

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