And how can I ask lovely hairdresser to fix this?

[Frozendaisychain]

I have gone to my lovely hairdresser for a few years, who is a small one person operation. She’s not a friend but we have got to know each other as you do and she’s lovely.

I am a natural blonde, mousey as I have got older and get highlights a few times a year, just a half head and I think just with bleach.

I just had them done this week and they are much too light. Not brassy/ yellow but platinum in places, which is not what I want in general and also in terms of regrowth.

Is there a way she could tone this down? And how could I word this without offending her? I am generally assertive and able to “complain” but I don’t want to upset or offend her. Has this happened to anyone? Any suggestions for what I could say? I generally text her if I need to communicate with her.

Ask her, these things happen

I would just say

hi Mary, thanks for the work on my hair this week. Some of the highlights have gone very bright - much lighter than usual, is there anything you can do to tone them down?

then it’s up to her whether she wants to offer it FOC as a correction or suggest a chargeable service to change what was done, and you can decide whether to take her offer or not. To be fair to her highlights do build up in your hair and bleaching over already bleached areas will just get lighter and lighter over time.

I’m sure she’d rather you were happy with your hair. Tell her it’s a bit too light for you this time and could she put a toner on it or something like that. I doubt she’ll be personally offended.

Oh and send her a couple of pics of the affected areas with your message

It's a fairly trivial issue which no hairdresser will be upset about you bringing it to their attention. Don't overthink it. A simple text to say "loving my hair but it is a little too bright. When can I pop in for some more toner?" is all that's needed.

Just tell her you feel you've gone too light this time, and what are the options for darkening it a bit next time?

Dont have to phrased it as if she's being blamed, make it about how you feel about your hair. "I feel I've gone too light, can you help me darken it a little?".

Obviously that phrasing sounds like you're the one responsible for it which isn't the case, but you kinda have to do that with a lot of things in life to avoid upsetting people.

Just mention that some of the highlights have come out brighter than usual and is there anything that can be done to blend them in a bit more. It's not a conversation that needs to offend anyone.

Lol. No. Why on earth would you do such people pleasing nonsense, and recommend it to others?

Thanks all, I will take the advice on how to word the message and see what the response is. I guess if she’s not willing to try to rectify it that will be my sign to move and get it done somewhere else in future. It just feels a bit awkward raising it but I would never have it this colour by choice so it needs to be done.