Hi I was in an abusive relationship, at first after the relationship ended I tried exchanging flats and everything so I didn’t have to get the council involved but found a lot of my time being wasted and I got let down a lot. So eventually, I called the council and I showed them all evidence of what I’ve been put through and I also was in touch with a woman’s aid. The council then put me in band one and they offered me a flat but the flat was in a bit of a rough area so I refused it (at this point I had just started staying at my mom and dads temporarily so was able to wait a bit) and the lady said that if I refused another one, then I would be put down to band 4 I then said yes I understand that and that I was sorry and then my phone broke one week, a few weeks later and I was actually offered a property, but of course, because my screen was broken I wasn’t aware of this. A few days later after I got my phone fixed, I contacted the lady and said how sorry I was and explained the circumstances she said that I was still in band four. I didn’t feel like she was very understanding and then I tried to appeal it and I got told that I was still in band four as I could’ve gone to the library to contact them, but there isn’t an library near where I am now as I am temporarily staying at my mum and dad’s and they live in the country side, but I can’t stay here forever as my flat isn’t safe for me to live in and I don’t feel comfortable there and I’ve also got a little boy and my priorities to keep him safe. To be honest I didn’t even think to contact them in anyway as my mind was elsewhere and I had been busy and my phone was only broke for a few days. But now the lady from woman aid is writing me a supporting letter to say that I need to be moved but I am just worried that they’re not going to believe me. It is such a shame as I definitely would’ve took that flat if my phone was working. I’m just really hoping and praying that something comes up soon. Do you think that the council will refuse the letter?