Because of their absolute fucking incompetence??
We live quite remotely and are served by a phone line that comes about 1km through fields to just our house, like a spur. We have 2 separate internet connections/landlines, one for our house and a business one that's for an outbuilding. They're both under the same account number with the same broadband provider.
Both went down last Monday. Rang to report it, gave both numbers, explained both were down. An engineer came out on Wednesday and said it was a big repair job and that a team would be out to completely replace the cable where it was damaged by trees. This happened on Thursday but late that afternoon when the engineers came to test that the repair had worked, it turned out that a fault had only been raised on the business line even though I'd specifically reported that both lines were down. They refused to test or reconnect the house line because it hadn't been raised as a fault so they were allowed. So I had to spend over an hour on the phone again raising a separate fault for the house line.
I've now had a text saying Openreach can't come back to reconnect our house line to the brand new cable until fucking Friday 27th. If it had been raised as a fault when I rang to report it, it would have been done days ago!
I've had to buy separate one off data bundles for 2 of the kids phones (20GB each) and a data bundle for my mobile dongle (100GB) - the mobile signal is quite poor here so you can't really hotspot from a phone, it crawls to an unusable halt if more than one device is using the same mobile data connection. I've now spent £80 on data FFS which I could have done without, but the kids have school/college work to do and we want to be able to watch TV so there wasn't really much choice!
Please don't come and tell me it's possible to get cheaper data etc - the kids don't have fancy dual SIM phones so it had to be added to their current contract SIMs and there's only one network that really works at all here so we can't just shop around for the cheapest! I'm just cross. And want to know if it's reasonable to send the receipts to the broadband company and ask them to cover the costs, seeing as it's their incompetence that's left us with no internet or landline!