Cleaner driving me mad!

[Strawbsss]

Been getting annoyed with my cleaner for a few weeks now.
Cutting corners, standard not as good etc.

Noticed a few times on the Ring that she's left earlier than usual... she quite often brings another cleaner with her and says "it's still a 2 hour clean but as there's two of us it only takes an hour", which is fine...

Today I check the camera to find they arrived at 12.07pm and left at 12.52pm.... I paid £50.

How do I politely let this woman know I don't want her to do my cleans anymore? She's finished now does Christmas but I'm booked in for a deep clean the first week in January (and paid the deposit) so I will want her to fulfill this, but after that I don't want her anymore.

Feeling like a wimp but I'm really fed up now.

I'd write off the deposit and cancel her now. Telling her beforehand is silly. She's already taking the piss, what do you think she'll do once she knows she out of the job after the deep clean?

Why would you say this
. Many thanks etc. it's just nonsense.

Women need to stop all this shit. She's doing a crap job, she's taking the piss, she's taking cash from your family and you think she should say thanks!

Pls let us know her response.

No, because I hate cleaning and would never choose it as a job. Similarly, I would not be a dog walker because I do not like dogs. I am sure many people would not like my job either, but that does not mean I think I should be paid way over the going rate, just because not everyone would want to do it.

No - wait til after the deep clean.

I find that standards drop off for some cleaners. There is always something to do if they finish early. Maybe make a list of tasks that could be done like running a cloth along forgotten skirting boards.

run it like a performance management at work. Give them time to make improvements

@Strawbsss you absolutely need to put your big girl pants on here!

You are paying for a service and not receiving it!

I'd also want to know exactly what you are getting for this deep clean.

And WHY does a deep clean cost more per hour?! It's illogical. Cleaning is cleaning and you do a good job. The more experienced you are the faster you are at it, so can charge more as you get the job done faster than someone inexperienced.

A deep clean should therefore be the same hourly rate but just take LONGER. It shouldn't cost more per hour, unless what they're saying is that they deliberately doing a shit job on normal cleans and cutting corners, so now you pay for it to be done properly.

My suggestion would be to politely question their hours. "Dear CF cleaner. I noticed on X date you were only able to clean at my property for 45 minutes. Are you able to pop over in the next couple of days to do the remaining 15 minutes (or 30 minutes on your own if that's easier), or I could just deduct the £12.50 from the deep clean your doing if you prefer?"

Don’t say anything . Work out the rate per min and have your deep clean and pay minus the minutes She tried to cheat you on then terminate the agreement

say you've changed your mind and just want a 'normal' i.e. £50 for two hours clean in January. Make up something like you're going on holiday if needed and will book in the deep clean when you're back. That way even if she's shit you won't have 'lost' the extra £90 and will at least get something for the £50 you've already given her. Then once she's done it message her saying you'll let her know when you're back to book in the next clean, and just never contact her again.

If she does contact you then you can tell her you won't need her anymore. Up to you whether you white lie and say something like "we're trying to cut down on costs" or tell her straight that she's shit and fiddling her hours.

Sorry all, I forgot I posted this!

I'm going to text her tomorrow 🤦🏻‍♀️

Thank you for all your help and comments xx

Yes. This is exactly it. Being an adult often calls for it.

This is why I charge by the job, not by the hour. £165 for a days deep cleaning