I live in the sticks and have a 15 minute walk to the main road to get a bus into the city as I can't drive. I attempted to get on the coach thet pulled up this morning but the driver said I could not bring the stroller on, I would have to put it in the luggage hold on the outside of the bus. He then along with the passengers just looked at me expectantly. Tears started to well up in my eyes and I just got off, very humiliated mumbling that I couldn't manage to do that with a baby strapped to my front and a large bag. I went home and phoned the bus operators' complaints line, and have been advised that the drivers' aren't allowed to leave their seats to help as it would leave the bus,passengers and fare money vulnerable.They also (for health and safety reasons) aren't allowed to assist as they might injure themselves. I queried the fact that none of the luggage in the hold would be secure if a passenger didn't close the door correctly, and assumed that like with most large commercial vehicles the driver is responsible for securing his load. The operator said she could understand my frustrations but they are the rules. I'm gutted as it means depending on the type of bus that arrives at the stop, I won't be able to get on and have trekked up there for nothing.